Telefundraiser

United Way British Columbia; Burnaby; Hybrid; CAD 31,513,000 - 74,115,000; Part time

Job summary

United Way BC in British Columbia is seeking a Telefundraiser to build rapport over the phone and encourage donations through workplace campaigns. You will follow up on inquiries, maintain a high level of customer service, and track donor interactions in our database.

Reporting to the Director, Corporate Partnerships, the role focuses on reactivating lapsed donors, responding to inquiries, and ensuring accurate records.

Qualifications

• High school graduation.
• One year of experience in sales, fundraising or telemarketing.
• Ability to build rapport on the phone and handle rejection.
• Connect donor giving to community impact.
• Self-starter with ability to work independently and with a team.
• Experience with data entry and databases.
• Commitment to client privacy and confidentiality.
• Proficient in MS Office and strong English grammar.

Responsibilities

• Calls lapsed donors to encourage giving for the 2026 campaign.
• Provides high-level customer service and fosters donor relationships.
• Responds to inquiries based on script provided.
• Tracks outcomes: number of calls and donor inquiries.
• Notes required follow-ups for staff action.
• Suggests improvements to service or processes.
• Performs general office duties as required.
• Other duties related to job qualifications.

Skills

Rapport building

Donor relations

Initiative / self-starter

Team collaboration

CRM data entry

Privacy/compliance

MS Office

English writing

Relationship building

Education

High school graduation

Tools

CRM database

Microsoft Office

Job description

UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OFCANADA'S TOP 100 EMPLOYERS FOR 2026!

ABOUT US – WHY WE’RE HERE:

Across British Columbia, communities are facing urgent and complex social challenges. United Way BC is committed to delivering lasting, community-driven impact in partnership with diverse populations across the province — including Indigenous communities whose territories we live and work on. From Vancouver Island to the Lower Mainland, and across the Thompson Nicola Cariboo, Southern Interior, Trail and District, and East Kootenay regions, we walk alongside communities to create meaningful and equitable change.

Our mission is to strengthen vital connections that support people in need in our communities.

Our vision is to create a healthy, caring, and inclusive community.

How do we deliver on our mission and vision – by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.

For a more in-depth look into our work and programs, please visit: www.uwbc.ca.

ABOUT YOU:

As the Telefundraiser, you are someone who can quickly build rapport over the phone and is comfortable directly asking people to donate to the cause. You promptly follow up on any outstanding inquiries and ensure a high level of customer service. You have keen initiative and if something isn’t working, you look for a way to improve it.

ABOUT THIS ROLE:

Reporting to the Director, Corporate Partnerships, this role will be crucial to encouraging donations to United Way British Columbia through our workplace campaigns. Duties include following up with lapsed donors, responding to inquiries, and tracking results in our customer database. You will also be responsible for making other staff aware of any action items that result from this.

CORE RESPONSIBILITIES:

• Calls lapsed donors to encourage giving for the 2026 United Way Campaign
• Provides a high level of customer service and fosters positive donor relationships
• Responds to inquiries based on script provided
• Tracks the outcomes of all calls made: number of calls, donor inquiries, etc.
• Tracks progress made against given list of required donor calls
• Makes note of any further follow-up required by staff as a result of calls
• Suggests and recommends ways to improve overall customer service or process
• Performs general office duties and services asrequired
• Performs other duties related to the qualifications and requirements of the job

QUALIFICATIONS & REQUIREMENTS

Education

• High school graduation

Experience

• One year of previous sales, fundraising or telemarketing experience required

Skills

• Ability to build rapport over the phone and deal with rejection without becoming discouraged
• Ability to create a connection for the donor between giving and making an impact in the community
• Must be a self-starter, use initiative and be able to work both independently and with a team
• Must be comfortable using customer databases and have experience with data entry
• Experience maintaining a high degree of client privacy
• Experience with Microsoft Office suite of products
• Proficient in English grammar, spelling and punctuation
• Ability to compose simple, clear, and concise correspondence
• Ability to build and maintain relationships with all staff
• Knowledge of general office processes and procedures
• Familiarity with the not-for-profit sector in the Lower Mainland is an asset

WORKING CONDITIONS:

• Must have access to a quiet workspace, reliable phone & reliable internet

CHARACTERISTICS:

For success at UWBC and in this role, certain demonstrable characteristics will be required:

• A commitment to building healthy, caring and inclusive communities, internally and externally
• Embodying the organization’s core values to be collaborative, compassionate, strategic, responsive, accountable and inspiring
• Ability to navigate ambiguity and comfortably operate in it
• Drive to succeed as an individual and as a team member

At UWBC, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, programs, donors, and the communities we live and work in. At UWBC, we encourage all applicants regardless of age, sex, gender identity, colour, religion, sexual orientation, or any other basis to apply.

Don’t meet every single requirement? Studies have shown that women, people of colour and indigenous people are less likely to apply to roles unless they meet every qualification. At UWBC, we are dedicated to Justice, Equity, Diversity, and Inclusion, so if you are excited about this role, but your experience and qualifications are not perfectly aligned, we still encourage you to apply. You may be just the right candidate for this, or other roles.

This is a bargaining unit role with CUPE Local 1760. This position is at pay grade 24 which is $29.33 hourly.

This is a temporary part-time role requiring 15-35 hours per week, scheduled to end on January 15, 2027. As this is a temporary position, it may be subject to extension or early conclusion.

Candidates must live within 80 KMs (commuting distance) from our office as this position is currently a hybrid role and office attendance is required.