Telecommunications & Clinical Communications Manager

University Health Network; Toronto; On-site; CAD 109,000 - 159,000; Full time

Benefits offered by this job

Competitive offer packages

HOOPP pension

Transit access

Flexible work environment

Development opportunities

Corporate discounts

Job summary

University Health Network (UHN) is seeking a Manager, Telecommunications Support to provide operational, technical and strategic leadership for enterprise telecommunications and clinical communications across UHN. You will ensure reliability, security, and performance of voice services, unified communications, contact centres, paging, alerting, mobility, and clinical communication systems.

Working closely with Digital, clinical, and operational stakeholders, you will lead service delivery,

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, Science, or a recognized equivalent combination of education and experience.

Responsibilities

• Lead the day-to-day operations, support, and continuous improvement of enterprise telecommunications and clinical communications services across UHN.
• Oversee voice, VoIP, unified communications, contact centre, paging, alerting, mobile communications, and related telecommunications platforms to ensure service reliability and performance.
• Develop and implement telecommunications strategies, roadmaps, lifecycle plans, and modernization initiatives aligned with organizational goals.
• Manage a team of telecommunications professionals, including hiring, coaching, performance management, staff development, and workforce planning.
• Build and maintain strong relationships with internal stakeholders, vendors, and service providers to support operational excellence and project delivery.
• Manage telecommunications budgets, contracts, licensing, vendor agreements, and service performance metrics while identifying opportunities for cost optimization and service improvements.

Skills

ITSM

Incident management

Change management

Service continuity

Operational support

Education

Bachelor's degree (CS/IT/Engineering)

Job description

University Health Network (UHN) is seeking a Manager, Telecommunications Support to provide operational, technical and strategic leadership for enterprise telecommunications and clinical communications across UHN. You will ensure reliability, security, and performance of voice services, unified communications, contact centres, paging, alerting, mobility, and clinical communication systems.

Working closely with Digital, clinical, and operational stakeholders, you will lead service delivery,