Manager, Telecommunications Support

University Health Network; Toronto; On-site; CAD 109,000 - 159,000; Full time

Benefits offered by this job

Competitive offer packages

HOOPP pension

Transit access

Flexible work environment

Development opportunities

Corporate discounts

Job summary

University Health Network (UHN) is seeking a Manager, Telecommunications Support to provide operational, technical and strategic leadership for enterprise telecommunications and clinical communications across UHN. You will ensure reliability, security, and performance of voice services, unified communications, contact centres, paging, alerting, mobility, and clinical communication systems.

Working closely with Digital, clinical, and operational stakeholders, you will lead service delivery,

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, Science, or a recognized equivalent combination of education and experience.

Responsibilities

• Lead the day-to-day operations, support, and continuous improvement of enterprise telecommunications and clinical communications services across UHN.
• Oversee voice, VoIP, unified communications, contact centre, paging, alerting, mobile communications, and related telecommunications platforms to ensure service reliability and performance.
• Develop and implement telecommunications strategies, roadmaps, lifecycle plans, and modernization initiatives aligned with organizational goals.
• Manage a team of telecommunications professionals, including hiring, coaching, performance management, staff development, and workforce planning.
• Build and maintain strong relationships with internal stakeholders, vendors, and service providers to support operational excellence and project delivery.
• Manage telecommunications budgets, contracts, licensing, vendor agreements, and service performance metrics while identifying opportunities for cost optimization and service improvements.

Skills

ITSM

Incident management

Change management

Service continuity

Operational support

Education

Bachelor's degree (CS/IT/Engineering)

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union:Non-Union
New or Replacement Position:Replacement
Number of vacancies:1
Site:Princess Margaret Cancer Centre
Department:Infrastructure Engineering
Reports to:Director, Infrastructure Solutions
Salary Range: $109,162 to $159,162 annually
Hours:37.5 hours per week
Status:Permanent Full-Time
Closing Date: September 7, 2026

Position Summary

The Manager, Telecommunications Support provides operational, technical, and strategic leadership for enterprise telecommunications and clinical communications services across UHN. This role is responsible for ensuring the reliability, security, and performance of critical communication platforms, including voice services, unified communications, contact centres, paging, alerting, mobility, and clinical communication systems. Working closely with Digital, clinical, and operational stakeholders, the Manager leads service delivery, modernization initiatives, vendor management, and team development in a complex multi-site healthcare environment. The position plays a key role in supporting patient care, emergency response, and organizational communication across UHN.

Duties

• Lead the day-to-day operations, support, and continuous improvement of enterprise telecommunications and clinical communications services across UHN.
• Oversee voice, VoIP, unified communications, contact centre, paging, alerting, mobile communications, and related telecommunications platforms to ensure service reliability and performance.
• Develop and implement telecommunications strategies, roadmaps, lifecycle plans, and modernization initiatives aligned with organizational goals.
• Manage a team of telecommunications professionals, including hiring, coaching, performance management, staff development, and workforce planning.
• Build and maintain strong relationships with internal stakeholders, vendors, and service providers to support operational excellence and project delivery.
• Manage telecommunications budgets, contracts, licensing, vendor agreements, and service performance metrics while identifying opportunities for cost optimization and service improvements.

• Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, Science, or a recognized equivalent combination of education and experience.
• 8 to 10 years of progressive telecommunications, unified communications, or infrastructure support experience in a complex enterprise environment.
• Demonstrated experience managing enterprise voice, VoIP, contact centre, mobile communications, paging, alerting, and clinical communication technologies.
• Previous leadership experience managing technical teams, including staff supervision, performance management, coaching, and development.
• Strong knowledge of IT service management (ITSM), incident management, change management, service continuity, and operational support practices.
• Experience managing vendor relationships, contracts, budgets, and technology lifecycle planning.
• Excellent communication, stakeholder management, and problem-solving skills with the ability to collaborate across technical and non-technical teams.
• Healthcare industry experience and familiarity with clinical communication systems, nurse call integrations, or healthcare technology environments is considered an asset.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.