Administrative Assistant I (General) - Peter Munk Cardiac Centre

University Health Network; Toronto; On-site; CAD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive offer packages

HOOPP pension plan

Transit accessibility

Flexible work environment

Career development opportunities

Corporate discounts

Job summary

University Health Network (UHN) is Canada’s leading hospital network, delivering world-class cardiovascular care at the Peter Munk Cardiac Centre. The role supports patient access by handling inquiries, booking and scheduling appointments, and maintaining EMR records.

The successful candidate will hold a post-secondary certificate in Office/Medical Administration, with 2–4 years of related experience, excellent customer service, and proficiency with EMR systems and Microsoft Office.

Qualifications

• Completion of post-secondary certificate in Office/Medical Administration or equivalent

Responsibilities

• Address patient inquiries in person and over the phone
• Book and schedule appointments via phone, online, and in person
• Triage appointment requests and communicate with providers
• Cancel or reschedule appointments and coordinate follow-ups
• Receive and document scans and faxes
• Use and optimize EMR systems and implement tools for quality improvement
• Maintain calendars and filing systems
• Ensure efficient operation of the booking process

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union:Non-Union
Number of vacancies: 1
New or Replacement Position:Replacement
Site:Toronto General Hospital
Department:Peter Munk Cardiac Centre, Outpatient Cardiac Clinics
Reports to:Nurse Manager
Salary Range: $23.14 to $28.92
Hours:37.5 hours per week
Shifts:Monday - Friday, 8.00am - 4.00pm
Status:Temporary Full Time
Closing Date:September 25, 2026

Position Summary

The Peter Munk Cardiac Centre program provides world-class cardiovascular care. One of the largest programs of its kind in North America, we are a major referral centre. Our program offers resources and expertise prepared to deal with even the most complex patient cases.
Our multidisciplinary team includes physicians, surgeons, nurses, pharmacists, dieticians and other allied health professionals with special training in cardiac and vascular conditions and its treatment. Each year, our innovative surgery techniques and outstanding cardiology interventions attract hundreds of visiting professors and trainees from around the globe.

Duties

• Addressing patient inquiries in person and over the phone
• Exercisejudgment anddecision-making to book andscheduleappointments over the phone, online and in-person
• Triageappointment requests, obtain necessary information, select the correct appointment types, advise appropriate personnel of appointment types
• Cancel and/or re-schedule and book follow up appointments
• Receiving and documenting scans and faxes
• Messaging and communication with providers and members of the healthcare team
• Utilizing EMR and implementing various tools and alert functions and making recommendations on functionality of EMR for quality improvement
• Routine data collection/collation activities and other clerical support
• Following established procedures to ensure the efficient flow of patient appointments
• Maintaining written and/or electronic calendar/schedules
• Maintaining and modifying electronic and paper information filing/retrieval systems methods, and/or formats
• Ensuring the efficient operation of the booking process

• At minimum, completion of post secondary certificate Office/ Medical Administration or recognized equivalent
• Minimum 2 to 4 years practical and related experience
• General knowledge of office practices, processes, procedures and electronic tools including Microsoft office applications (Word, Excel)
• Knowledge of medical terminology preferred
• Experience working in a health care environment and/or primary care
• Excellent customer service and de-escalation skills
• Must be able to read and understand sort notes, brief forms and/or instructions
• Experience utilizing an electronic medical record (EMR) i.e. PS Suite
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Exercise initiative and good judgment with ability to multi-task
• Compliance with confidentiality requirements under UHN Privacy Policy
• Effective organizational, interpersonal, and communication skills
• Ability to handle difficult situations
• Ability to work effectively in a team environment
• Client service oriented, with the ability to effectively work in a diverse neighbourhood and a community based environment

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN uses email to communicate with selected candidates. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.