Telco ServiceNow Architect — PSE, OMT & HAM

Atlantis IT Group; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A technology consultancy is seeking a skilled ServiceNow Architect with expertise in Proactive Service Experience (PSE), Order Management for Telecommunications (OMT), and Hardware Asset Management (HAM) modules. The ideal candidate should have 8+ years of experience in ServiceNow architecture and a strong background in the telecommunications industry. This strategic role involves leading the design of scalable and secure ServiceNow solutions.

Qualifications

• 8+ years of experience in ServiceNow platform architecture and implementation.
• Proven expertise in PSE, OMT, and HAM modules.
• Hands-on experience with REST/SOAP API integrations and data exchange protocols.

Responsibilities

• Lead the architecture and design of ServiceNow solutions across PSE, OMT, and HAM modules.
• Translate telco business requirements into scalable ServiceNow configurations.
• Collaborate with teams to ensure seamless API integrations.

Skills

ServiceNow architecture and implementation

Knowledge of TM Forum frameworks

API integration best practices

Documentation skills

Agile environments

Stakeholder management

Education

Architect-level certifications in ServiceNow

Job description

A technology consultancy is seeking a skilled ServiceNow Architect with expertise in Proactive Service Experience (PSE), Order Management for Telecommunications (OMT), and Hardware Asset Management (HAM) modules. The ideal candidate should have 8+ years of experience in ServiceNow architecture and a strong background in the telecommunications industry. This strategic role involves leading the design of scalable and secure ServiceNow solutions.