ServiceNow CSM/OMT Architect – 12-Month Contract

Alldus; Canada; A distancia; CAD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Alldus is seeking a seasoned ServiceNow Architect specializing in CSM and OMT for a fully remote, 12-month contract based in Canada. You will lead design and delivery across customer service and order management workflows, guiding integrations and technical delivery with a focus on telecoms.

You will engage with stakeholders, run discovery workshops, and ensure best practices for scalable platform growth while aligning with client objectives and long-term roadmap.

Formación

• Proven experience as a ServiceNow Architect with CSM and OMT focus.
• Delivery of ServiceNow solutions in telecommunications.
• Strong knowledge of customer service processes and the order lifecycle.
• Experience designing integrations and guiding technical delivery.
• Excellent communication and stakeholder management.
• Relevant ServiceNow certifications are advantageous.

Responsabilidades

• Lead solution architecture across ServiceNow CSM and OMT.
• Run discovery workshops and translate business needs into technical requirements.
• Design customer service and order management workflows, including integrations with external systems.
• Provide technical guidance to development teams throughout implementation.
• Ensure solutions follow ServiceNow best practices and support long-term platform growth.

Conocimientos

ServiceNow CSM

ServiceNow OMT

Solution Architecture

Telecom industry experience

Stakeholder engagement

Discovery workshops

Educación

ServiceNow Certification

Herramientas

ServiceNow Platform

APIs & Integrations

Descripción del empleo

ServiceNow CSM/OMT Architect – 12-Month Contract

Location: Canada | Fully Remote

Contract: 1 year

Alldus is hiring on behalf of a ServiceNow partner seeking an experienced ServiceNow CSM/OMT Architect for a fully remote, year-long contract based in Canada.

You will lead the design and delivery of ServiceNow Customer Service Management (CSM) and Order Management for Telecommunications (OMT) solutions, translating business requirements into scalable platform designs.

Key Responsibilities

• Lead solution architecture across ServiceNow CSM and OMT.
• Run discovery workshops and translate business needs into technical requirements.
• Design customer service and order management workflows, including integrations with external systems.
• Provide technical guidance to development teams throughout implementation.
• Ensure solutions follow ServiceNow best practices and support long-term platform growth.

Requirements

• Proven experience as a ServiceNow Architect, with strong expertise in CSM and OMT.
• Experience delivering ServiceNow solutions within the telecommunications industry.
• Strong understanding of customer service processes and the order lifecycle.
• Experience designing integrations and guiding technical delivery.
• Confident communication and stakeholder management skills.
• Relevant ServiceNow certifications are advantageous.

Eligibility: Canadian citizens or permanent residents.

Engagement: Open to C2C or T4 arrangements.