Technology Solutions Co-op, Personal Insurance - Fall 2026 Co-op/Intern

Definity Financial Corporation; Southwestern Ontario; On-site; CAD 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Scholarships program

Job summary

Definity Financial Corporation invites applications for a Fall 2026 Co-op/Intern in Technology Solutions. The role blends technology and business collaboration across Waterloo, Ontario, and another Canadian location.

You will liaise with partners, manage intake via JIRA/ServiceNow, and contribute to strategic planning and executive presentations. We seek students with CS/Tech/Business background, familiarity with generative AI tools, and interest in Agile environments.

Qualifications

• Pursuing or recent degree in CS/Tech/Business or related field
• Familiar with generative AI tools and corporate capabilities
• Experience in technology solution environments is a plus
• Able to work in Agile/Scrum environments

Responsibilities

• Collaborate with technology and business partners to define problem statements and objectives
• Create and maintain intake requests in JIRA & ServiceNow
• Support quarterly strategic planning and consolidate requests
• Prepare updates for executive PowerPoint presentations
• Chair meetings and distribute minutes to stakeholders
• Organize Community of Practice lunches and learn sessions
• Support scrum/agile ceremonies within Platform Engineering teams
• Monitor dashboards and alert partners to issues affecting customers
• Assist in quality engineering tasks as needed
• Support release management and Confluence page maintenance

Skills

Generative AI

JIRA

Confluence

ServiceNow

MS Office 365

MS Teams

Communication

Team collaboration

Education

CS/Tech/Business degree or equivalent

Tools

JIRA

Confluence

ServiceNow

Office 365

Job description

Technology Solutions Co-op, Personal Insurance - Fall 2026 Co-op/Intern

Waterloo, ONT, Canada and 1 more

Trending

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

YOUR NEXT CO-OP PLACEMENT

Work term: Fall 2026

Work term length: 8-month

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co‑op placement with a company that offers truly rewarding work and real‑life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time, part time, and co‑ops alike — and has a track record of doing big things, get ready to love it here.

What you’ll be doing:

Liaise with technology and business partners to identify and define problem statements and objectives to achieve desired customer outcome

Create and maintain new and existing intake requests through JIRA & ServiceNow

Provide quarterly strategic planning support and consolidate support requests

Create and maintain updates of executive PowerPoint presentations

Chair meetings, take & distribute minutes to all team members and stakeholders

Chair and organize Community of Practice lunch and learns

Chair scrum/agile ceremonies within the Platform Engineering teams

Monitor service dashboards and keep Technology Business Partners apprised of any emerging issues as they arise that may impact customers

Assist in quality engineering tasks as needed

Collaborate with Technology Delivery Partners in the management of release management tickets

Consolidate and manage team confluence pages

What you bring:

• Currently pursuing or recently completed a university degree or college diploma in Computer Science, Technology, Business, or a related field (or equivalent experience)
• Strong practical familiarity with generative AI tools—specifically Microsoft Copilot and Gemini and Claude —including prompt engineering basics and a clear understanding of their corporate capabilities and limitations
• Previous experience working in a technology solution environment is an asset
• Previous experience working in an Agile/Scrum environment is an asset
• Proficient in MS Office 365 (Word, Excel, PowerPoint) and MS Teams is an asset
• Experience with JIRA, Confluence and ServiceNow is an asset
• Self-driven, able to move tasks & requests forward independently and with personal accountability
• Detail-oriented team player and excellent collaborator, able to both lead & participate to develop solutions with strong customer focus
• Strong communication skills (written and verbal) in a professional environment
• Strong technical aptitude and desire to learn new systems (e.g., Guidewire)
• Adaptive and agile, able to rapidly pivot your efforts between multiple priorities as business needs change to provide value to our customers

Did you know?

• We care about our co‑ops: Definity’s co‑op students are considered the best pipeline of talent for our full‑time, permanent positions.
• We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.
• We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.

What can Definity offer you?

• Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
• Culture of accountability, empowerment, and collaboration.
• Opportunities to support personal and professional growth through real‑life experience and unique learning opportunities.
• Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti‑racism and cultural equity, and environmental activism
• Determined to create positive change for our environment, our people, and our communities, now and in the future. Check ourESG work !

This position is being posted to fill an existing vacancy.

The hourly compensation for the role starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).