Technical Associate, Deskside Support - Winter 2027 Co-op/Intern

Definity Financial Corporation; Southwestern Ontario; Hybrid; CAD 26,000 - 36,000; Full time

Job summary

Definity Financial Corporation in Waterloo, Ontario, is offering a Winter 2027 co-op/internship for a Technical Associate, Deskside Support. The role focuses on hardware and software support within a hybrid work environment and exposes you to enterprise IT operations.

The position is a 4- to 8-month term with full-time in-office work. You will gain hands-on experience, collaborate with IT teams, and contribute to resolving technical issues for Economical Insurance and related brands.

Qualifications

• Pursuing a university/college program in technology or related discipline.
• Demonstrated technical aptitude related to hardware and software.
• Must be able to lift approximately 40 lbs.

Responsibilities

• Provide technical support and troubleshoot hardware, software and applications.
• Resolve incident and request tickets from the Service Desk.
• Install, upgrade, maintain and decommission hardware and software.
• Deploy client hardware.
• Support printers and multi-function devices.
• Schedule, support and troubleshoot video conferencing.
• Collaborate with third level for analysis and problem resolution.
• Diagnose and investigate root causes.

Skills

Technical aptitude

Hardware & software knowledge

Lifting 40 lbs

Education

Pursuing university/college in technology or related discipline

Tools

Printers & MFDs

Video conferencing equipment

Service Desk systems

Job description

Technical Associate, Deskside Support - Winter 2027 Co-op/Intern

Waterloo, ONT, Canada

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

YOUR NEXT CO-OP PLACEMENT

Work term: Winter 2027

Work term length: 4 or 8 month (Fulltime in Office)

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

Reporting to the Manager, Deskside & Support, the Co-op Student supports new and existing systems and technology for Economical Insurance. The Summer Co-op works in a team environment to deliver a high quality of customer service and technical support with a focus on response and resolution to support business operations.

What you’ll be doing:

• Technical support and troubleshooting of hardware, software and application issues.
• Resolving incident and request tickets from the Service Desk.
• Installing, upgrading, maintaining and decommissioning hardware and software
• Deploying client hardware
• Service and support of printers and multi-function devices.
• Scheduling, supporting and troubleshooting video conferencing.
• Collaboration with third level for technical analysis and problem resolution.
• Diagnosis and investigation to identify underlying root cause.

What you bring:

• Working towards a university degree/college diploma in a technology, business or related discipline
• Demonstrated technical aptitude and ability related to both hardware and software
• Some lifting of computer equipment may be required (approximately 40 lbs)

Did you know?

• We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.
• We care about students: Definity distributes $85,000 in scholarships to students across Canada each year.
• We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighborhoods in which we live and work.

What can Definity offer you?

• Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
• Culture of accountability, empowerment, and collaboration.
• Opportunities to support personal and professional growth through real-life experience and unique learning opportunities.
• Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism
• Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work !

This position is being posted to fill an existing vacancy.

The hourly compensation for the role starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long care for these lands.

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).