Technology Services Director — AI, Security & Innovation

University of Toronto

Toronto

On-site

CAD 107,000 - 178,000

Full time

8 days ago

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

The University of Toronto is seeking a Director, Technology Services within the Faculty of Information on the St. George campus in downtown Toronto.

You will lead the IT team, drive technology strategy, and oversee budgets, security, and service delivery for faculty-wide information systems. You will coordinate with central IT offices and academic leadership to advance innovative solutions, instructional technology, research support, and emerging technologies while ensuring privacy and data

Qualifications

University degree in computer science, or the equivalent acceptable combination of education and experience; master’s degree preferred.
Seven or more years of progressive responsibility working in the field of information systems and technology, with demonstrated technical knowledge/skills in a wide range of client/server environments, internet/intranet technologies, and data and internet security.
Experience in policy formulation, project management, network systems, web-enabled database systems, management of daily operations, end user support, disaster recovery, and staff IT training.
Experience identifying and leveraging available technologies and resources for varied stakeholder needs.
Experience achieving operational efficiencies and excellence through integrated planning.
Knowledge of academic environment and policies and procedures related to IT management, privacy legislation, and confidentiality. Minimum of five years of management experience in a unionized environment.

Responsibilities

Lead the IT team and manage annual capital budgets; align IT programs with Faculty objectives.
Define metrics based on Faculty objectives and ensure integrity, reliability, and security of information systems.
Plan and sustain a comprehensive IT environment including instructional design, help desk, web and audiovisual services, and research technology support.
Develop and implement short-term and long-term technology strategies across all technology services; manage enterprise systems and faculty-specific needs.
Oversee information security planning, establish IT goals and standards, and liaise with university partners and committees.
Collaborate with central offices to leverage enterprise platforms while balancing enterprise services with faculty-level services.
Foster a service-oriented culture with KPIs, drive continual improvement, and deliver quality service to faculty and staff.