Director, Technology Services

University of Toronto; Toronto; Hybrid; CAD 150,000 - 190,000; Full time

Job summary

The University of Toronto’s Faculty of Information seeks a Director, Technology Services to lead the IT portfolio. You will design and implement comprehensive technology strategies across instructional design, help desk, information technology, web and audiovisual services, and AI-enabled initiatives, ensuring alignment with Faculty objectives and University-wide standards.

The role oversees the IT team, annual capital budgets, security and availability of information systems, and the

Qualifications

• Experience leading an IT/technology department within a large institution.
• Ability to develop and execute strategic IT plans aligned with organizational goals.
• Strong track record in information security, governance and risk management.

Responsibilities

• Lead the IT team and manage annual capital budgets.
• Define metrics and ensure integrity, reliability, security and performance of information systems.
• Develop and implement short- and long-term technology strategies across all technology services.
• Collaborate with leadership and partners to support students, staff and researchers.

Skills

Strategic leadership

IT strategy

Information security

Budget management

Staff management

Stakeholder collaboration

AI-enabled services

Job description

Description

About Us

The Faculty of Information at the University of Toronto is a research-led Faculty, educating the next generation of leaders in information scholarship and the information professions, both established and emerging. Our researchers and graduates are recognized for their innovation, experimentation, human-centred perspectives and commitment to community.
The Faculty, which will celebrate its centenary in 2028, has built on its heritage strengths in libraries, archives and museums to incorporate scientific and technological expertise from engineering, computer science, and other disciplines. At the same time, it has committed itself to applying social, political, and cultural perspectives from media arts, humanities, and social science to the study of information, technology, people and the relationships among them.
A top tier school, the Faculty of Information is consistently recognized globally for excellence in Library and Information Management by the QS World University rankings. The QS rankings include both Master’s and PhD level programs.
More background about the Faculty can be found on its website (ischool.utoronto.ca).

Working under the direction of the Chief Administrative Officer (CAO), the Director, Technology Services will have overall responsibility for developing and leading the technology strategy planning efforts for the Information Technology (IT) department and ensuring that IT programs and initiatives align to Faculty of Information objectives and strategies. The incumbent leads the IT team; manages IT annual capital budgets; defines metrics based on overall Faculty objectives, and ensures the integrity, reliability, security, and performance of information systems.

The Director plans, implements, and sustains a comprehensive information and technology environment. The Director provides creative leadership and strategic direction, design, development, and management in the area of technology services, including instructional design; help desk; information technology; web, classroom media, and audiovisual services for students, staff, faculty, and visitors; research technology support; AI-enabled services; and emerging technology initiatives. The incumbent is responsible for the development and implementation of short-term and long-term technology strategies across all the technology services in the portfolio, management of Faculty administrative information systems and of the Faculty’s use of University enterprise administrative information systems, and full management of related staff and resources.

The incumbent directs the development and execution of an information security plan that protects the confidentiality, integrity, and availability of the Faculty’s data in collaboration with the Faculty leadership team and institutional partners; establishes IT departmental goals, objectives, and operating procedures, and IT standards and technologies to meet a changing technological landscape. The Director advises on the appropriate response to external factors affecting all technology services within the Faculty, and is the Faculty’s administrative computing representative for University-wide committees and forums.
The Director