AI Solutions and Adoption Specialist - Limited Term

Ontario University Athletics; Oshawa; On-site; CAD 81,000 - 100,000; Full time

Job summary

Ontario Tech University seeks an AI Solutions and Adoption Specialist to advance responsible AI across campus. You will train users, pilot agentic AI workflows, and support deployment of approved tools with a strong focus on security, privacy, and accessibility.

You will collaborate with IT Services and academic units, develop adoption plans, and ensure alignment with university policies while driving continuous improvement and governance in AI initiatives.

Qualifications

• Working knowledge of Microsoft 365
• Microsoft Copilot
• Copilot Studio
• Azure AI Foundry
• Google Gemini
• Google Workspace AI capabilities, or similar enterprise/postsecondary AI platforms
• Understanding of agentic AI, prompt development, retrieval-augmented generation, knowledge grounding, workflow automation
• Understanding of privacy, security, accessibility, responsible AI, data governance, records management, and institutional risk
• Knowledge of user adoption, change support, training development, consultation, documentation, and service enablement.
• Strong communication, facilitation, consultation, analytical, and problem‑solving skills; ability to create documentation, training materials, user guides, process maps, adoption plans, implementation resources, and support materials

Responsibilities

• AI education, training, and user enablement (25%): deliver training, workshops, office hours, demonstrations, AI literacy materials, prompt guidance, knowledge articles, user guides, and practical guidance for non-technical users.
• AI adoption, engagement, and change support (25%): develop adoption plans, communications, engagement activities, success measures, and feedback mechanisms; monitor adoption patterns and barriers.
• AI consultation, requirements gathering, and solution planning (20%): identify business objectives, process challenges, user requirements, and AI opportunities; assess feasibility, value, risk, data needs, supportability, accessibility, privacy, security, and institutional alignment.
• AI solution development, piloting, testing, and support (20%): design, configure, develop, test, and support agentic AI solutions, conversational agents, knowledge assistants, workflow automations, and AI-enabled service improvements; conduct proofs of concept, user acceptance testing, quality review, documentation, release planning, and support.
• Responsible AI, governance support, and continuous improvement: contribute to standards, guidelines, documentation, intake processes, use‑case assessments, and responsible AI practices; monitor emerging technologies, vendor roadmaps, higher‑education practices, privacy/security considerations, and platform changes.

Skills

Microsoft 365

Microsoft Copilot

Copilot Studio

Azure AI Foundry

Google Gemini

Google Workspace AI

Agentic AI

Privacy & Security

Change management

Documentation & training

Education

Completion of a university program consisting of four academic years

Equivalent combination of education and related experience

Tools

None specified

Job description

AI Solutions and Adoption Specialist - Limited Term

Tracking Code: req2243

Faculty/Department: Information Technology (IT) Services Department

Number of Positions: 1

Appointment Type: Limited Term 2 years

Hours of Work: 35 hours per week

Salary Range: Level 9- Starting Salary, Step 1$90,525

Posting Date: September 3, 2026

Closing Date: September 24, 2026(11:59 pm EST)

Job Summary: The AI Solutions and Adoption Specialist supports the effective, responsible, and practical adoption of artificial intelligence solutions across Ontario Tech University. The role works with academic, administrative, and service units to identify opportunities for AI-enabled improvement; develop and support AI solutions; and provide training, consultation, documentation, and adoption support for university-approved AI platforms and tools. The role develops and pilots agentic AI workflows, conversational agents, knowledge assistants, and AI-enabled process improvements while ensuring alignment with university requirements for security, privacy, responsible use, accessibility, usability, and operational supportability.

Nature of work: This position reports to the Manager, Collaborative Technologies

Responsibilities/accountabilities:

• AI education, training, and user enablement (25%): deliver training, workshops, office hours, demonstrations, AI literacy materials, prompt guidance, knowledge articles, user guides, and practical guidance for non-technical users.
• AI adoption, engagement, and change support (25%): develop adoption plans, communications, engagement activities, success measures, and feedback mechanisms; monitor adoption patterns and barriers.
• AI consultation, requirements gathering, and solution planning (20%): identify business objectives, process challenges, user requirements, and AI opportunities; assess feasibility, value, risk, data needs, supportability, accessibility, privacy, security, and institutional alignment.
• AI solution development, piloting, testing, and support (20%): design, configure, develop, test, and support agentic AI solutions, conversational agents, knowledge assistants, workflow automations, and AI-enabled service improvements using approved platforms; conduct proofs of concept, user acceptance testing, quality review, documentation, release planning, and support.
• Responsible AI, governance support, and continuous improvement: contribute to standards, guidelines, documentation, intake processes, use‑case assessments, and responsible AI practices; monitor emerging technologies, vendor roadmaps, higher‑education practices, privacy/security considerations, and platform changes.

Required Skills:

• Working knowledge of Microsoft 365
• Microsoft Copilot
• Copilot Studio
• Azure AI Foundry
• Google Gemini
• Google Workspace AI capabilities, or similar enterprise/postsecondary AI development and orchestration platforms
• Understanding of agentic AI, prompt development, retrieval‑augmented generation, knowledge grounding, workflow automation, AI testing, and human‑in‑the‑loop review
• Understanding of privacy, security, accessibility, responsible AI, data governance, records management, and institutional risk
• Knowledge of user adoption, change support, training development, consultation, documentation, and service enablement.
• Strong communication, facilitation, consultation, analytical, and problem‑solving skills; ability to create documentation, training materials, user guides, process maps, adoption plans, implementation resources, and support materials; ability to manage multiple priorities, coordinate pilots and implementations, and work independently while aligning with IT Services and university requirements.

Required Education:

• Completion of a university program consisting of four academic years.
• An equivalent combination of education and related experience may be considered.

* Verification of Academic credentials may be required

Required Experience:

• Over 3 years and including 5 years.

Job Location: Oshawa, Ontario, Canada

Expected Start Date: 9/28/2026

Expected End Date: 8/31/2028

Ontario Tech University is actively committed to equity, diversity, inclusion, indigenization and decolonization (EDIID), and welcomes applications from all qualified candidates, while especially encouraging applications from First Nations, Metis, Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents, Indigenous Peoples in Canada, and those eligible to work in Canada, will be given priority.

Ontario Tech University respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.

If you require accommodation, please contact Julie Day, Health and Disability Management Specialist. For more information about the university’s Accessibility Policy, review the university’s Accessibility Policy.

The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.