Technology Lead

Infosys; Calgary; On-site; CAD 120,000 - 180,000; Full time

Job summary

Infosys is seeking a Senior telecom professional in Calgary to lead solution delivery, business analysis, and process analysis for telecom delivery and transformation programs.

You will guide end-to-end delivery of telecom BSS, coordinate with stakeholders across multiple teams, and ensure successful launches and post-launch support in a dynamic environment.

Qualifications

• Bachelor’s degree or foreign equivalent; 3 years of progressive experience may substitute for education.
• Located within commuting distance of Calgary, Canada or willing to relocate.
• At least 4 years of Information Technology experience.
• Authorized to work in Canada without employer sponsorship; Infosys cannot provide immigration sponsorship.

Responsibilities

• Manage end-to-end delivery of telecom BSS, Order Entry, Order Management, Catalog, CPQ, billing, CRM.
• Gather requirements, assess solution impacts, prepare process flows, define functional requirements, and support delivery across cross-functional teams.
• Coordinate with business stakeholders, architects, PMs, technical leads, QA, operations, vendors, and third-party providers.
• Support successful product launches, release readiness, testing coordination, process improvement, stakeholder alignment, and post-launch issue resolution.
• Communicate effectively by telephone, email, and face to face; seated at a computer for extended periods.

Skills

Telecom BSS delivery

Order management

CPQ

Billing

CRM

Requirements gathering

Cross-functional coordination

Product launches support

Communication

Education

Bachelor’s degree

Job description

Infosys is hiring for Senior telecom professional leading solution delivery, business analysis, and business process analysis for telecom delivery and transformation programs.

Required Qualifications

• Candidate must be located within commuting distance of Calgary Canada or be willing to relocate to the area. This position may require travel in Canada.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills

• Manage end-to-end delivery of telecom BSS, Order Entry, Order Management, Catalog, CPQ, billing, CRM.
• Ability to gather requirements, assess solution impacts, prepare process flows, define functional requirements, and support delivery across cross-functional teams.
• Coordinate with business stakeholders, architects, PMs, technical leads, QA teams, operations, vendors, and third-party providers.
• Support successful product launches, release readiness, testing coordination, process improvement, stakeholder alignment, and post-launch issue resolution.
• The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.