Seeburger Lead

Infosys; Burnaby; On-site; CAD 92,740 - 136,500; Full time

Job summary

Infosys is seeking a Seeburger Onsite Lead based in Burnaby, Canada. In this role, you will manage L2 support for B2B/EDI platforms, guiding teams on project processes and contributing to client training. Ideal candidates will have 4+ years in IT and solid experience in Seeburger BIS support.

The position requires strong expertise in managing high availability support operations, with an emphasis on ITIL processes and incident management.

Qualifications

• 4+ years of Information Technology experience.
• Located within commuting distance of Mississauga or willing to relocate.
• Authorized work status in Canada without employer-based visa sponsorship.

Responsibilities

• Manage L2 support operations for B2B/EDI platforms.
• Guide teams on project processes and deliverables.
• Oversee monitoring and interface processing for B2B transactions.

Skills

B2B/EDI integration experience

Seeburger BIS support

Global AMS/support models

Incident Management

Root Cause Analysis (RCA)

Change and Release Management

ITIL processes adherence

Education

Bachelor’s degree or foreign equivalent

Job description

Infosys is looking for Seeburger Onsite Lead with strong expertise in managing L2 support operations for enterprise B2B/EDI platforms. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required Qualifications

• Candidate must be located within commuting distance of Mississauga, Ontario / Calgary, Alberta/BC, Vancouver or be willing to relocate to the area. This position may require travel.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills

• Hands on experience in years of IT experience in B2B/EDI integration and Seeburger BIS support.
• Hands on experience in global AMS/support models and multi-region teams
• Led end-to-end Seeburger BIS support operations, ensuring high availability and SLA adherence for business-critical integrations
• Acted as the primary onsite coordinator between business stakeholders, IT teams, and external partners
• Managed and mentored offshore support teams, ensuring seamless 24x7 support coverage
• Successfully handled P1/P2 incidents and escalations, minimizing downtime and business impact
• Performed detailed Root Cause Analysis (RCA) and implemented preventive measures to improve system stability
• Oversaw monitoring, job executions, and interface processing, ensuring smooth B2B transactions
• Conducted change and release management, including CR reviews, deployment coordination, and validations
• Ensured adherence to ITIL processes (Incident, Problem, Change Management) and audit compliance
• Delivered regular status reports, SLA dashboards, and service review presentations to stakeholders
• Drive continuous improvement initiatives, including automation and operational optimization

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Ontario: $ 92740 to $ 123375

BC : $ 90450 to $ 136500

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.