IT Applications Support Manager - Lead SLA-Driven Team

Aviso; Toronto; On-site; CAD 110,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation package

Health and dental benefits

Generous vacation time

Retirement plan matching

Education assistance

Job summary

Aviso is expanding its Technology Support Services team in Toronto, Ontario, seeking a Manager, Technology Application Support to lead a group of IT professionals focused on application support, maintenance, and performance monitoring. You will drive availability, reliability, and SLA adherence for critical business applications.

You will mentor staff, collaborate with development teams, manage budgets, and develop KPIs to measure service delivery while ensuring customer satisfaction and

Qualifications

• Relevant ITIL framework knowledge and service management best practices.
• Experience leading IT teams and coordinating across functions.
• Strong communication and stakeholder management abilities.

Responsibilities

• Manage and lead a team of IT professionals responsible for application support, maintenance, and monitoring
• Develop and implement strategies for the effective use of applications, systems, and data to support business goals
• Ensure that all application support requests are addressed in a timely and effective manner and are properly documented
• Work with application development teams to ensure proper system design and implementation, ensuring that applications are supportable and meet business requirements
• Develop and maintain policies, procedures, and best practices for application support and maintenance
• Participate in the evaluation and selection of new applications and technology solutions, and assist in the implementation of these solutions
• Manage relationships with third-party vendors and service providers to ensure effective support and maintenance of systems and applications
• Work with the IT leadership team to develop and manage the departmental budget
• Develop and maintain KPIs and SLAs to measure the effectiveness of application support and maintenance services
• Mentor and develop team members to ensure they have the necessary skills and knowledge to provide effective application support
• Develop and maintain relationships with clients to understand their business needs and ensure that service delivery meets their expectations
• Hire, train, and develop team members to ensure they have the necessary skills and knowledge to provide effective service delivery

Skills

ITIL

Team Leadership

Project Management

Communication

Education

Bachelor's degree

Job description

Aviso is expanding its Technology Support Services team in Toronto, Ontario, seeking a Manager, Technology Application Support to lead a group of IT professionals focused on application support, maintenance, and performance monitoring. You will drive availability, reliability, and SLA adherence for critical business applications.

You will mentor staff, collaborate with development teams, manage budgets, and develop KPIs to measure service delivery while ensuring customer satisfaction and