Technicien(nne) de Service sur le Terrain

EERS Global Technologies Inc.; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

EERS Global Technologies Inc. is seeking a Field Service Technician to enhance customer experiences with advanced hearing protection devices. This role involves troubleshooting audio systems, documenting user interactions, and supporting product development, requiring excellent communication skills and technical proficiency.

Benefits

Competitive salaries

Great work environment

Equal-opportunity employer

Qualifications

• At least 1 year of audio and electronics troubleshooting experience.
• Experience as a live sound technician or tour manager is a plus.
• Willingness to travel frequently.

Responsibilities

• Travel frequently to customers domestically and internationally.
• Install, maintain, and repair communication systems and equipment.
• Observe and document user interactions; propose technical improvements.

Skills

Communication

Technical proficiency

Troubleshooting

Soldering skills

Adaptability

Tools

Audio equipment

Programming languages

Job description

Founded in 2014, EERS is a global centre of excellence in acoustics research, audio and bio-signal processing, in-ear technologies and product development. Our innovative technology enhances human interaction in challenging scenarios through communication, hearing protection, biometric and wellness monitoring, and brain-computer interfacing. Our solutions have been validated in the field, with several becoming ANSI Standards.

Beginning at research and prototyping, our high-caliber scientists and engineers develop scalable, easily transferable, manufacturable products for our co-development partners. EERS offers competitive salaries, a great work environment, and is an equal-opportunity employer committed to diversity. Our head office is located in downtown Montreal.

MRI Project Background

EERS is developing an advanced hearing protection device with communication capabilities tailored for challenging MRI environments, characterized by RF interference, strong magnetic fields, and high noise levels.

Our prototypes are already being deployed by pioneering medical teams, enhancing communication among doctors, patients, and MRI technologists, and unlocking new ways for medical teams to work.

Job Description

Reporting to the Product Owner, EERS seeks a Field Service Technician to ensure an optimal auditory and technical experience for customers using our devices in the field. This role involves audio system setup and troubleshooting, as well as observing and documenting user interactions with prototypes to support product development. When not engaging with customers, the technician will support internal testing at our Montreal office.

The ideal candidate will demonstrate professionalism, excellent communication skills, technical proficiency, and a courteous demeanor. Willingness to travel frequently and ability to work under pressure are essential.

Experience as a live sound technician and/or tour manager is a plus.

Responsibilities and Tasks

1. Travel frequently to customers domestically and internationally.
2. Install, maintain, and repair communication systems and equipment, including custom-built and professional audio components and matrix routing mixers.
3. Provide real-time technical assistance during procedures and tests.
4. Observe and document user interactions; propose technical improvements based on observations.
5. Recreate and maintain accurate audio environments for in-house pilot testing; oversee experiments to qualify new features and identify bugs.
6. Prepare and submit trip reports.
7. Support customer relations related to technical issues, inventory, calibration, etc.
8. Participate in R&D initiatives related to product development.
9. Have experience with audio equipment such as mixers, loudspeakers, headphones, equalizers, compressors, and matrix mixers; experience in setting up and calibrating audio rigs.
10. Possess at least 1 year of audio and electronics troubleshooting experience; soldering skills are preferred.
11. Exhibit excellent communication skills, both oral and written, tailored to the audience.
12. Maintain strong documentation skills, including email and report writing.
13. Work effectively under pressure, quickly stabilizing systems and making decisions in stressful situations.
14. Be autonomous and adaptable, comfortable working with unfamiliar systems with minimal supervision.
15. Knowledge of programming languages is an asset.
16. Show curiosity and a willingness to learn and adapt to new technologies and methods.