Technician, Skills training and competency development

Desjardins Technology Group; Lévis; Presencial; CAD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Annual bonus

4 weeks vacation

Pension plan

Group insurance

Telework equipment

Descripción de la vacante

Desjardins Technology Group in Lévis is seeking a training and skills development technician for a 9-month temporary position. You will assist with needs analysis, training logistics and delivery, and provide discipline-specific support throughout the product and service delivery process.

You will research processes, analyze information management and data processing, and apply sound decision-making to improve methods.

Formación

• Action oriented and able to focus on results.
• Minimum of three years of relevant experience.
• French language required.

Responsabilidades

• Serve as resource person and provide technical support for complex issues.
• Help evaluate training needs and identify training approaches and content.
• Carry out specialized technical studies, research and analysis; submit solutions.
• Roll out and maintain software and processes; train users.
• Prepare technical notes to enhance team skills.
• Help practitioners follow standards and use business solutions.

Conocimientos

Action oriented

Customer Focus

Decision quality

Adaptability

Diversity & Inclusion

Educación

General college diploma in a related field

Descripción del empleo

Temporary position for 9 months.

As a training and skills development technician, you assist with needs analysis as well as training logistics and delivery. You help with quality assurance by sharing your expertise throughout the product/service delivery process. You serve as technical expert and provide discipline‑specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing.You draw on your sound decision‑making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible.

More specifically, you will be required to:

Responsibilities

• Serve as resource person and provide technical support for complex operational issues


• Help evaluate training needs and identify and validate training approaches, tools and content


• Carry out specialized technical studies, research and analysis. Submit solutions and action plans


• Roll out and maintain software and manual and automated processes. Train users


• Prepare technical notes to enhance the skills and knowledge of team members


• Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems.

What we offer*

• Competitive salary and annual bonus


• 4 weeks of flexible vacation starting in the first year


• Defined benefit pension plan that provides predictable, stable income throughout retirement


• Group insurance including telemedicine


• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• General college diploma in a related field


• A minimum of three years of relevant experience


• Please note that other combinations of qualifications and relevant experience may be considered


• Knowledge of French is required

Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family
Human resources (FG)