Technician, Product administration

Desjardins; Quebec; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Flexible vacation (4 weeks)

Defined benefit pension

Group insurance incl. telemedicine

Telework equipment reimbursement

Job summary

Desjardins is seeking a Product Administration Technician to provide administrative support, conduct technical studies, and help administer specialized products and member accounts. You’ll tailor approaches for various duties, research processes, and analyze data while collaborating with teams to improve procedures.

The role requires advanced French and English, a college diploma in a related field, and at least two years of relevant experience.

Qualifications

• College diploma in a related field.
• A minimum of two years of relevant experience.
• Please note that other combinations of qualifications and relevant experience may be considered.
• Advanced proficiency of French.
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (level 5).

Responsibilities

• Provide technical support for projects and operational issues.
• Conduct technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans.
• Prepare technical notes to enhance the skills and knowledge of users and their teams.
• Help practitioners follow your unit’s processes and use its business solutions, tools and systems.
• Review information requests and conduct research to respond in accordance with standards and policies.
• Design, produce and analyze reports on your sector’s activities.

Skills

French

English

Education

College diploma in a related field

Job description

This position is unionized and will be awarded on a priority basis to employees within the bargaining unit.

As a product administration technician, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You serve as technical collaborator and provide discipline‑specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision‑making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to:

• Provide technical support for projects and operational issues
• Conduct technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit’s processes and use its business solutions, tools and systems
• Review information requests and conduct research to respond in accordance with standards and policies
• Design, produce and analyze reports on your sector’s activities

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• College diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Advanced profiency of French
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English‑speaking partners, members and/or clients (level 5)

Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

DSF-QC-FISA (00002) (2015-01-01 - )

Job Family

Administration (FG)

Unposting Date

2026-11-10