Technician, Skills training and competency development

Desjardins; Brossard; Sur place; CAD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness +

Résumé du poste

Desjardins is seeking a training and skills development technician to assist with needs analysis, training logistics and delivery, and quality assurance across the product/service delivery process.

You will research processes, analyze information management and data processing, and tailor approaches to fit needs. You will collaborate with the team to train users and improve procedures.

Qualifications

• College diploma in a related field.
• Minimum of two years of relevant experience.
• Other combinations of qualifications and relevant experience may be considered.
• Knowledge of French is required; strong decision quality and adaptability.

Responsabilités

• Provide technical support for operational issues.
• Serve as internal resource and support to continually improve service; roll out and maintain software and manual/automated processes; train users.
• Help prepare technical notes to enhance the skills and knowledge of users.
• Help practitioners follow procedures and use your unit's tools and systems.

Connaissances

Decision quality

Drive results

Accountability

Planning & alignment

Adaptability

Formation

College diploma in a related field

Description du poste

As a training and skills development technician, you assist with needs analysis as well as training logistics and delivery.You help with quality assurance throughout the product/service delivery process.

You serve as technical collaborator and provide discipline-specific support for your unit's activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technical problems and help develop and improve methods and procedures. More specifically, you will be required to:

• Provide technical support for operational issues


• Serve as internal resource person and provide operational support to continually improve service. Help roll out and maintain software and manual and automated processes. Train users


• Help prepare technical notes to enhance the skills and knowledge of users


• Help practitioners follow procedures and use your unit's tools and systems

What we offer*

• Competitive salary and annual bonus


• 4 weeks of flexible vacation starting in the first year


• Defined benefit pension plan that provides predictable, stable income throughout retirement


• Group insurance including telemedicine


• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• College diploma in a related field


• A minimum of two years of relevant experience


• Please note that other combinations of qualifications and relevant experience may be considered


• Knowledge of French is requireDecision quality, Drive results, Ensures accountability, Plans and aligns, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Human resources (FG)