Technician - Skills training and competency development

Desjardins; Lévis; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus

Defined benefit pension

Group insurance

Wellness reimbursement

Telework equipment

Job summary

Desjardins is seeking a Training and Skills Development Technician for a 14‑month temporary position in Lévis, Canada. You will assist with needs analysis, training logistics and delivery, and support quality assurance across the product/service delivery process.

You will tailor approaches, conduct analyses, roll out processes, train users, prepare technical notes, and help teams follow standards. Fluent French and advanced English required, plus a focus on equity and inclusion.

Qualifications

• General college diploma in a related field.
• Minimum of three years of relevant experience.
• Expert-level proficiency in written French and advanced English.

Responsibilities

• Serve as resource person and provide technical support for complex operational issues.
• Help evaluate training needs and identify and validate training approaches, tools and content.
• Carry out specialized technical studies, research and analysis.
• Submit solutions and action plans.
• Roll out and maintain software and manual and automated processes.
• Train users.
• Prepare technical notes to enhance skills and knowledge.
• Help practitioners follow unit standards and use its solutions and systems.

Skills

French (written)

English proficiency

Action oriented

Customer focus

Decision quality

Situational adaptability

Equity, Diversity, Inclusion

Education

General college diploma

Job description

Temporary position for 14 months. As a training and skills development technician, you assist with needs analysis as well as training logistics and delivery. You help with quality assurance by sharing your expertise throughout the product/service delivery process. You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision‑making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible.

More specifically, you will be required to:

• Serve as resource person and provide technical support for complex operational issues
• Help evaluate training needs and identify and validate training approaches, tools and content
• Carry out specialized technical studies, research and analysis.
• Submit solutions and action plans
• Roll out and maintain software and manual and automated processes.
• Train users
• Prepare technical notes to enhance the skills and knowledge of team members
• Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems.

What we offer

• Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What you bring to the table

• General college diploma in a related field
• A minimum of three years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Expert-level proficiency in written French
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English‑speaking partners, members and/or clients
• Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability
• Equity, Diversity, Inclusion and Accessibility

About Desjardins

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!