Technical Writer/Editor – Junior

National Media Awards Foundation; Toronto; Híbrido; CAD 65.000 - 75.000; Jornada completa

Descripción de la vacante

National Media Awards Foundation in Toronto, ON is seeking a Technical Writer to bring clarity to fast-moving, operational communications across a nationwide retail network. You will translate complex information into clear, action-ready documentation that helps stores operate effectively and consistently.

You will collaborate with submitters, SMEs, and key stakeholders to maintain accuracy, quality, and timely delivery.

Formación

• 1 to 3 years of experience translating complex or technical concepts into clear, actionable communications.
• A diploma or degree in Communications, English, Journalism, or equivalent work experience.
• Proven ability to research, write, and edit effective documentation in a business environment.
• Comfortable working with technical and digital communication channels.
• Exceptional writing, editing, proofreading, and formatting skills with strong attention to detail.
• Ability to manage multiple competing priorities in a fast-paced, deadline-driven environment.
• Understanding of store operations within large retail environments is an asset.

Responsabilidades

• Work closely with store operations teams to transform complex, technical information into clear, action-focused bulletins and documentation.
• Edit technical and operational documents used by retail dealers and stores.
• Partner with content submitters to maintain factual consistency.
• Ensure all documentation aligns with the Operational Communications Style Guide.
• Adhere to schedules and collaborate with stakeholders to meet quality standards and deadlines.
• Participate in special projects that enhance communication processes or operational clarity.
• Manage high-volume communication demands while maintaining consistency and quality

Conocimientos

Technical Writing

Editing

Documentation

English Proficiency

Educación

Diploma or degree in Communications / English / Journalism

Herramientas

Zipline – Retail Operations Software

AI tools awareness

Descripción del empleo

Location: Toronto, ON, Hybrid, 4 days on-site

Language: Strong written and spoken English required

Duration: Permanent

Background Check Requirement: May be required as part of the onboarding process

About the Opportunity

Our leading retail client is seeking a Technical Writer who can bring clarity and structure to fast-moving, high-impact operational communications. In this role, you will support store operations teams by translating complex information into clear, action-ready documentation that ensures every store has the guidance it needs to operate effectively. Your work will help maintain consistency, reduce errors, and keep nationwide operations running smoothly.

You will collaborate with submitters, SMEs, and key stakeholders across a large and dynamic organization. If you thrive in a fast-paced environment with tight timelines and high visibility, this role offers an opportunity to make a meaningful impact on communication flow, operational accuracy, and national store performance.

What’s in it for You

Join a supportive and collaborative team that values precision, partnership, and continuous improvement. You will gain exposure to operational leaders and cross-functional teams, all within a workplace that encourages growth, balance, and innovation. This is a great opportunity to sharpen your communication and editing expertise while contributing to processes that directly support store success across Canada.

Your Responsibilities

• Work closely with store operations teams to transform complex, technical information into clear, action-focused bulletins and documentation.
• Edit technical and operational documents used by retail dealers and stores.
• Partner with content submitters to maintain factual consistency.
• Ensure all documentation aligns with the Operational Communications Style Guide.
• Adhere to schedules and collaborate with stakeholders to meet quality standards and deadlines.
• Participate in special projects that enhance communication processes or operational clarity.
• Manage high-volume communication demands while maintaining consistency and quality

Skills and Qualifications

• 1 to 3 years of experience translating complex or technical concepts into clear, actionable communications.
• A diploma or degree in Communications, English, Journalism, or equivalent work experience.
• Proven ability to research, write, and edit effective documentation in a business environment.
• Comfortable working with technical and digital communication channels.
• Exceptional writing, editing, proofreading, and formatting skills with strong attention to detail.
• Ability to manage multiple competing priorities in a fast-paced, deadline-driven environment.
• Understanding of store operations within large retail environments is an asset.

Nice to have:

• Exposure to AI tools or interest in leveraging AI for communication workflows
• Experience with Zipline – Retail Operations Software
• Experience with newsletters, executive email writing, video scripts, or instructional guides is an asset

Job Criteria

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology and Writing/Editing
• Industries: Retail