Technical Writer

National Media Awards Foundation; Sherwood Park; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

On-site parking

Team Recognition Points

Training opportunities

Work-life balance

Job summary

BIS Safety Software in Sherwood Park, AB, is hiring a full-time Technical Writer to transform complex software into clear content. You will create user guides, FAQs, UI copy, video tutorials, and notifications, collaborating with clients, developers and designers to meet user needs and product goals.

You will apply UX writing principles, maintain a knowledge base, and contribute to a collaborative, growth-oriented environment with flexible training options and on-site parking.

Qualifications

• Bachelor’s degree in English or Communication Studies.
• Proficiency in Microsoft Word and Adobe products.
• Experience with AI tools or eagerness to learn AI technologies.

Responsibilities

• Develop step-by-step user guides, FAQs, and instructional documents.
• Write and edit copy for user interfaces (UI) to ensure clarity and usability.
• Create and update software system-generated email notifications.
• Produce tutorial videos and visual guides to simplify complex concepts.
• Collaborate with clients, developers and designers to align content with product goals.
• Deliver in-person or online presentations on software modules and features.
• Maintain and update a knowledge base of documentation and FAQs.
• Apply UX writing principles to create user-centered content.
• Follow and contribute to the software style guide.

Skills

Technical Writing

UX Writing

Documentation

UI Copy

Video Tutorials

Education

Bachelor's degree in English or Communication Studies

Tools

Microsoft Word

Adobe products

Job description

BIS Safety Software

is a fast-paced, high-growth organization providing leading software for the safety industry. We are looking for a full-time Technical Writer to join our team. This role is perfect for a professional who is passionate about user experience and technical communication.

Founded in 2006, BISis proudly headquartered in Sherwood Park, Alberta. We have developed a world class software solution by emphasizing client relationships and continuous innovation, and we are looking to continue our growth across North America and around the world.

We’re looking for a Technical Writer who can transform complex software features into clear, user-friendly content that empowers our clients and team. In this role, you’ll develop step-by-step guides, FAQs, UI copy, video tutorials, and system-generated communications. You’ll work closely with clients, developers, and designers to ensure all content aligns with user needs and product goals. If you have a keen eye for detail, exceptional writing skills, and a passion for simplifying the complex, you’ll thrive at BIS Safety Software.

This is an in-person role based out of our Sherwood Park, AB office.

In this role, you will be expected to:

• Develop step-by-step user guides, FAQs, and instructional documents to help users effectively utilize our software
• Write and edit copy for user interfaces (UI) to ensure clarity, consistency, and user-friendliness
• Create and update software system-generated email notifications to ensure clarity and consistency with our brand voice
• Produce tutorial videos and visual guides that simplify complex concepts for users
• Collaborate directly with clients and end users to gather feedback and translate their needs into clear, intuitive product design and documentation
• Generate and deliver in-person or online presentations or webinars on software modules and features to clients, users, and team members
• Collaborate with graphic designers, software developers, and other team members to ensure documentation aligns with product goals and user needs
• Maintain and update a knowledge base of documentation and FAQs as our software evolves
• Apply UX writing principles to create user-centered, easy-to-understand content
• Follow and contribute to our software style guide
  

You might be the right fit if you:

• Have a strong ability to quickly learn complex software systems
• Pay meticulous attention to detail.
• Possess exceptional writing and editing skills
• Can break down complex concepts into clear and concise explanations
• Inspire trust through openness, honesty, and transparency in communications
• Work well both independently and as part of a team

Qualifications:

• Bachelor’s degree in English or Communication Studies (with a major in Professional Communications)
• Proficiency in Microsoft Word and Adobe products
• Experience with AI tools and technologies, or a strong passion for learning and working with AI

Bonus points if you have:

• UI/UX design experience is a strong asset

Why join us

At BIS, we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.

Another key part of our culture is our purposeful avoidance of titles. We don’t use job titles as they don’t reflect the value we place on humility. And we lead with our heart, treating all our customers and team members with integrity and compassion.

We are looking for like-minded individuals who are interested in growing with us.

In addition, we also offer the following:

• Growth opportunities
• Flexible working hours
• On-the-job training
• Work-life balance
• Free on-site parking
• Team Recognition Points
• Social committee
• Fun, open and collaborative environment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job ID #T202510-15CTW

Job Criteria

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Marketing, Public Relations, and Writing/Editing
• Industries: E-Learning Providers