Junior Technical Writer - Retail Operations (Hybrid)

National Media Awards Foundation

Toronto

Hybrid

CAD 65,000 - 75,000

Full time

14 days+

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Job summary

National Media Awards Foundation in Toronto, ON is seeking a Technical Writer to bring clarity to fast-moving, operational communications across a nationwide retail network. You will translate complex information into clear, action-ready documentation that helps stores operate effectively and consistently.

You will collaborate with submitters, SMEs, and key stakeholders to maintain accuracy, quality, and timely delivery.

Qualifications

1 to 3 years of experience translating complex or technical concepts into clear, actionable communications.
A diploma or degree in Communications, English, Journalism, or equivalent work experience.
Proven ability to research, write, and edit effective documentation in a business environment.
Comfortable working with technical and digital communication channels.
Exceptional writing, editing, proofreading, and formatting skills with strong attention to detail.
Ability to manage multiple competing priorities in a fast-paced, deadline-driven environment.
Understanding of store operations within large retail environments is an asset.

Responsibilities

Work closely with store operations teams to transform complex, technical information into clear, action-focused bulletins and documentation.
Edit technical and operational documents used by retail dealers and stores.
Partner with content submitters to maintain factual consistency.
Ensure all documentation aligns with the Operational Communications Style Guide.
Adhere to schedules and collaborate with stakeholders to meet quality standards and deadlines.
Participate in special projects that enhance communication processes or operational clarity.
Manage high-volume communication demands while maintaining consistency and quality