Technical Writer

ZenaTech Inc.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

ZenaTech Inc. is looking for a detail-oriented Technical Writer to produce clear documentation for AI drones and SaaS products. Your role involves translating complex technical concepts into user-friendly content.

You will collaborate closely with engineering, product management, and customer support to ensure accuracy and relevancy in all documentation. Ideal candidates have a Bachelor's degree in a related field and 2–4+ years of experience in technical writing.

The position is based in Toronto, Ontario, and welcomes applications from diverse backgrounds.

Qualifications

• 2–4+ years of experience as a Technical Writer or similar role.
• Experience with API documentation tools (e.g., Swagger/OpenAPI).
• Experience working in Agile development environments.

Responsibilities

• Develop high-quality documentation, including user guides and FAQs.
• Collaborate with SMEs across engineering, product, QA, and support.
• Maintain and update existing documentation for relevance and accuracy.

Skills

Excellent written and verbal communication skills

Strong ability to understand and explain technical concepts

Proficiency with documentation tools such as Confluence, Notion, SharePoint

Experience creating documentation for software

Familiarity with UX writing principles

Strong attention to detail

Education

Bachelor’s degree in Technical Writing, Communications, English, or related field

Tools

Confluence

Git/GitHub

Adobe Acrobat

Job description

ZenaTech (Nasdaq: ZENA | FSE: 49Q) is a technology company specializing in AI drones, Drone-as-a-Service (DaaS), enterprise SaaS, and quantum computing solutions for mission‑critical business applications. Since 2017, the company has leveraged its software development expertise and expanded its drone design and manufacturing capabilities through ZenaDrone to innovate and enhance customer inspection, monitoring, safety, security, compliance, and surveying processes.

Job Overview

We are seeking a detail‑oriented and highly organized Technical Writer to create clear, concise, and accurate documentation for our products, processes, and internal teams. The ideal candidate excels at translating complex technical concepts into user‑friendly content and collaborates closely with cross‑functional stakeholders, including engineering, product management, and support.

Key Responsibilities

• Develop high‑quality documentation, including user guides, API references, release notes, FAQs, knowledge base articles, and process documentation.
• Translate complex technical information into clear, engaging, and accessible content for various audiences.
• Collaborate with subject matter experts (SMEs) across engineering, product, QA, and customer support to gather information and validate accuracy.
• Maintain and update existing documentation to ensure relevance, accuracy, and consistency.
• Standardize content by adhering to style guides, templates, and formatting best practices.
• Create visual aids (diagrams, flowcharts, screenshots, tables) to support written content.
• Participate in product testing to better understand functionality and identify documentation needs.
• Manage documentation workflows, version control, and content repositories (e.g., Confluence, Git, SharePoint).
• Ensure accessibility and usability by writing with clarity, structure, and user experience in mind.

Qualifications

• Bachelor’s degree in Technical Writing, Communications, English, Computer Science, or a related field.
• 2–4+ years of experience as a Technical Writer or similar role.
• Excellent written and verbal communication skills.
• Strong ability to understand and explain technical concepts.
• Experience creating documentation for software, systems, or technical processes.
• Proficiency with documentation tools such as: Confluence, Notion, SharePoint, Markdown, HTML, Git/GitHub, Adobe Acrobat, Snagit, or similar tools
• Ability to work independently, manage multiple projects, and meet deadlines.
• Experience with API documentation tools (e.g., Swagger/OpenAPI).
• Familiarity with UX writing principles.
• Knowledge of structured authoring frameworks (e.g., DITA).
• Experience working in Agile development environments.
• Strong attention to detail
• Analytical thinking
• Curiosity and problem‑solving mindset
• Collaboration and cross‑functional communication
• Ability to simplify complexity

We are an equal opportunity employer committed to employment equity utilizing hiring practices on merit and business needs. We encourage applications from women, Indigenous peoples, persons with disabilities, members of visible minorities and all others of legally protected status.