Technical Writer

Canadian North; Ottawa; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Three weeks of paid vacation

112 hours of paid personal leave time

Comprehensive health, dental, and life

Disability benefits (short & long-term

Retirement Savings Plan & ESPP

Travel privileges with Canadian North

Cargo shipping privileges

Career growth opportunities

Job summary

Canadian North is seeking a Technical Writer to develop and revise Flight Operations manuals and related documents. The role emphasizes safety, accuracy, and timely updates to manuals and SOPs, with collaboration across pilots and engineers.

Proficiency in FrameMaker, Acrobat, Visio, and MS Word is essential, as is the ability to work independently and communicate clearly. Responsibilities include producing QRH, migrating content to standardized templates, controlling document security, and

Qualifications

• Two years of post-secondary education required.
• Expert in MS Word.
• Proficient in MS Office (Excel, Outlook).
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Adobe Acrobat.
• Strong editing and proofreading skills.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Good file management.
• Ability to obtain and retain a Restricted Area Identity Card per Transport Canada.

Responsibilities

• Ensure safety is the primary objective and communicate hazards per policy.
• Maintain, update and coordinate Flight Operations Manuals and amendments.
• Produce QRH using FrameMaker and Boeing Rebuilder; edit QRH checklists in Visio.
• Develop and maintain SOPs for control of Flight Operations documents.
• Customize Boeing FCOMs using Adobe Acrobat.
• Control security of Flight Operations documentation and create templates for forms.
• Lead migration of SOP content to FrameMaker templates.
• Manage, archive, and distribute documentation in SharePoint.
• Update engineering/maintenance drawings and procedures; use Comlpy.
• Handle documentation tickets in Sysaid and contribute to workflow improvements.
• Support safety investigations and accident reporting as needed.
• Provide document development support across departments as available.
• Guide document owners to QA practices and ensure proper distribution.

Skills

MS Word

Adobe Creative Suite

Graphic design

Editing & proofreading

Written communication

Attention to detail

Multitasking

Team collaboration

Independent work

Technical aptitude

Inuktut knowledge

Education

Post-secondary education

Tools

FrameMaker

LiveCycle

XML

MS Visio

Adobe Acrobat

Job description

Description

Position Summary

The Technical Writer is responsible for the development & revision of Flight Operations manuals and other documentation ensuring appropriate identification, legibility, storage, protection, archiving and retrieval.

What You'll Do

• Ensuring safety is the primary objective by adhering to the Canadian North safety policy and utilizing the appropriate safety reporting program in order to identify and communicate all known hazards and risks to the organization;
• Ensuring the contents, production and amendments of all Flight Operations Manuals are maintained, updated and coordinated; which includes constructing and revising Flight Operations Manuals;
• Produce Quick Reference Handbook's (QRH) using FrameMaker and Boeing Rebuilder software, edit and update QRH checklists using Visio;
• Developing and maintaining Standard Operating Procedures (SOPs) for the control of Flight Operations documents including filename and format standards; This includes interviewing Pilots to determine updates for SOP's using MS Word
• Customize Boeing Flight Crew Operations Manuals (FCOM) using Adobe Acrobat;
• Ensuring security and control of all specified Flight Operations documentation;
• Creating templates for forms, letters, and other Flight Operations documents to ensure consistency;
• Drive and manage the migration of SOP content from MS Word to Boeing FrameMaker templates;
• Manage, store, archive, and distribute documentation files in Sharepont;
• Update engineering/maintenance drawings and procedures using Comlpy;
• Add, update, and manage documentation-related tickets using Sysaid;
• Contribute to team discussions on optimizing workflow processes;
• Ensuring that accidents, incidents or hazards are reported appropriately and within a timely manner;
• Assisting with safety investigations;
• Providing document development support to other company departments, on an ad hoc basis as availability permit and respecting Flight Operations priorities;
• Controlling distribution of Flight Operations manuals to required staff members;
• Assisting Flight Operations with procedure development using standardized flowcharts;
• Archiving inactive records in accordance with the records retention policy;
• Guiding document owners to incorporate Quality Assurance principles into their document processes;
• Other duties as assigned.

What You'll Bring

• Two (2) years of Post-Secondary Education required;
• Expert in MSWord;
• Proficient in MS office Excel, Outlook;
• Demonstrated proficiency in Adobe Creative Suite, Photoshop, Illustrator, InDesign;
• Proficient in graphic design;
• Advanced skills Adobe Acrobat;
• Working knowledge of Adobe FrameMaker, LiveCycle, XML & MS Visio;
• Strong editing and proofreading skills;
• Good understanding of file management;
• Excellent oral and written communication skills;
• Strong attention to detail
• Prioritize workload effectively, multitask and meet deadlines with tight timelines;
• Demonstrate flexibility in the face of changing demands/priorities;
• Collaborate effectively with a diverse group of co-located and remote co-workers at all levels of the organization;
• Self-starter with the ability to work independently and in a team environment;
• Technical aptitude and willingness to keep up with changing technology and ability to assess the impact of changes on current processes;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Total Rewards & Employee Benefits

• Three weeks of paid vacation
• 112 hours of paid personal leave time
• Comprehensive health, dental, and life insurance coverage
• Short-term and long-term disability benefits
• Retirement Savings Plan and Employee Share Purchase Program
• Travel privileges with Canadian North and over 100 partner airlines
• Cargo shipping privileges
• Career growth and advancement opportunities within a respected Canadian airline

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email [e-mail] and we will work with you to meet your needs