Technical Writer

Harbour Air; Richmond; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Flight perks

RRSP matching

Extended medical and dental

Staff events

Local restaurant discounts

Job summary

Harbour Air Aerospace Services Ltd. is seeking a Technical Writer to join the Quality Assurance team in Richmond, BC.

The role focuses on creating, maintaining, and controlling manuals and technical documents, requiring quick subject matter learning and clear communication of complex information. The position is on-site, full-time, with a comprehensive benefits package including extended medical and dental, flight perks, RRSP matching, and staff events.

Qualifications

• Diploma, Certificate or undergraduate degree in English, Technical Writing, Communications or related field.
• Excellent knowledge of MS Office programs is essential.
• Strong organizational, critical thinking, and analytical skills.
• Excellent communication and interpersonal skills and ability to work in team environment.
• Ability to communicate complex processes and information clearly and concisely.
• Attention to detail and accuracy in documentation and document control is essential.
• Knowledge of Transport Canada regulations and guidance material is an asset.
• Previous experience with content and document management systems, specifically Web Manuals, is an asset.
• Previous experience in aviation is an asset.

Responsibilities

• Coordinate and meet with SMEs to create documentation meeting regulatory and company requirements.
• Update the company manuals, procedures, forms and other documentation as directed by the QRB.
• Assist the Training Coordinator in developing and maintaining training materials.
• Maintain all company documents in a secure location, including all aircraft files.
• Ensure document revision control is maintained.
• Maintain paper and digital documents for Maintenance and Flight Ops.
• Acquire and monitor subscriptions and ensure accessibility.
• Notify and incorporate updates and revisions as required.
• Review and edit documentation as requested by team members.

Job description

Technical Writer

Harbour Air Aerospace Services is an award-winning organization with an outstanding record for safety, service and reliability, team spirit and a proven track record of providing amazing perks and a good work-life balance for their employees.

Your Role

As part of our Technical Writing team, you will use your strong organizational skills and writing ability to quickly learn new subject matter to create, maintain, and control our collection of company manuals and technical documents.

This role requires someone who can be adaptable without sacrificing value. You will be required to quickly acclimate and learn new subject matter to accurately communicate information into policies, procedures and manuals.

WORK HOURS: Monday to Friday on-site position (40 hours per week)

LOCATION: Richmond (YVR) – Vancouver South Terminal

TERM: Full-Time Regular

DEPARTMENT: Quality Assurance

COMPENSATION AND BENEFITS

Competitive wages, extended medical and dental, flight perks (including buddy passes and global inter-airline partnerships), revenue share program, RRSP matching, discounts at local restaurants and travel partner organizations, staff eventsand much more!

Duties And Responsibilities

• Coordinate and meet with Subject Matter Experts (SMEs) to create documentation to meet the regulatory and company requirements
• Update the company manuals, procedures, forms and other documentation as directed by the QRB.
• Assist the Training Coordinator in developing and maintaining training materials
• Maintain all company documents in a secure location, including all aircraft files
• Ensure document revision control is maintained
• Maintain paper and digital documents for Maintenance and Flight Ops
• Acquire and monitor subscriptions and ensure accessibility
• Notification and incorporation of updates and revisions as required
• As requested by various team members, review and edit documentation. This can include but is not limited to memos and other company communications

Qualifications

• (Required) Diploma, Certificate or undergraduate degree in English, Technical Writing, Communications or related field
• (Required) Excellent knowledge of MS Office programs is essential
• (Required) Strong organizational, critical thinking, and analytical skills
• (Required) Excellent communication and interpersonal skills and ability to work in team environment
• Ability to communicate complex processes and information clearly and concisely is essential
• Attention to detail and accuracy in documentation and document control is essential
• Knowledge of Transport Canada regulations and guidance material is an asset
• Previous experience with content and document management systems, specifically Web Manuals, is an asset
• Previous experience in aviation is an asset

About Harbour Air Aerospace Services Ltd.

We connect BC's communities, bringing Safety First, Service, Integrity, Efficiency, and Team Spirit to every decision, every customer interaction, and every destination we serve.

Our Approved Maintenance Organization (AMO) was created almost 30 years ago and most recently went by the name Aeroflite International Services Ltd. It is recognized around the world as one of the leading authorities of the DeHavilland product. Department wide, our people have been working on and around aircraft for close to a millennium. We are extraordinarily proud of our Person Responsible for Maintenance (PRM) who was honoured in Wings magazine as one of the ‘Top 20 under 40’.

DEADLINE

September 08, 2026

We thank all those that apply, however only those candidates selected for interviews will be contacted.

Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve. Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodations in relation to the job selection process are available upon request. If you require any accommodation, please email [e-mail] and we’ll work with you to meet your accessibility needs.