Coordinator, Commissary & Catering

Canadian North; Ottawa; Hybrid; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Paid vacation

Personal leave

Health coverage

Disability benefits

Retirement plan

Travel privileges

Cargo privileges

Career growth

Job summary

Canadian North is seeking a Coordinator, Commissary & Catering to support onboard product, catering and commissary programs across our airline network. You will help ensure safety, quality and reliability while coordinating with vendors and internal teams.

The role involves planning, sourcing, inventory, menu development, loading logistics, and compliance with Transport Canada and HACCP requirements. Travel and irregular hours are required to meet charter operations.

Qualifications

• High School diploma or equivalent related work experience.
• 1 year of previous experience in a related role.
• Asset: airline experience (catering, charter operations, etc.).
• Proficient in MS Office (Excel, Word, PowerPoint).
• Experience with inventory distribution and control preferred.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong interpersonal and communication skills with internal/external customers.

Responsibilities

• Assist with planning, development, control and evaluation of onboard product, including menu design and costing and loading logistics.
• Assist with sourcing, purchasing and inventory for catering equipment, commissary, and service items.
• Ensure third-party vendors are briefed and compliant with Transport Canada and company requirements; HACCP trained.
• Coordinate loading logistics of onboard products and galley equipment. Lead in menu development with customer and budget focus.
• Support in charter operations: monitor flight schedule, coordinate catering and related tasks.
• Respond to In-flight Reports related to catering and onboard product in a timely manner.
• Assist safety investigations and audits; support corrective action plans.

Skills

Time management

Communication

Organizational skills

Problem solving

Multitasking

Teamwork

Attention to detail

Education

High School diploma or equivalent related work experience

Tools

MS Office

Job description

The Coordinator, Commissary & Catering assists with onboard product, catering, and commissary programs, ensuring compliance, quality, and reliability across the airline network.

What You'll Do

• Ensuring safety is the primary objective by adhering to the Canadian North safety policy and utilizing the appropriate safety reporting program in order to identify and communicate all known hazards and risks to the organization;
• Ensuring continual improvement through the periodic review of all processes;
• Assisting the Manager, Catering & Inflight with ordering and distribution;
• Assisting with the overall planning, development, control and evaluation of all onboard product, including menu design and costing; galley equipment, catering equipment, loading logistics; service standards and procedures and quality and reliability processes;
• Assisting with sourcing, purchasing and inventory including but not limited to, catering equipment and supplies; commissary; passenger entertainment materials; cabin service items;
• Ensuring all third-party vendors are fully briefed and compliant with applicable Transport Canada and Company requirements and all related training & are HACCP certified;
• Assisting with the sourcing, purchasing and ordering processes for Third Party vendors;
• Providing vendors and suppliers with product forecasts and general product issues;
• Assisting with determining and communicating loading logistics of all onboard products, including but not limited to, catering equipment; galley equipment; commissary; dry stores; children's amenities;
• Assisting with ensuring galley specs are current;
• Assisting with menu development, with a focus on the customer, competitor service; market and budgetary requirements;
• Coordinating and maintaining the charter operation network wide
• Main contact for all charter related tasks such as monitoring the charter flight schedule, communicating with the charter department and coordinating and executing all charter catering;
• Assisting with responding to In-flight Reports relative to catering and onboard product in a timely manner;
• Ensuring liquor control licensing and compliance of applicable liquor and gaming laws are maintained;
• Promoting superior employee relations by encouraging open communication and cooperation of all vendors and suppliers;
• Investigating all Catering and OTP irregularities pertaining to onboard product and coding;
• Ensuring that the reporting of accidents, incidents or hazards are reported appropriately and within a timely manner;
• Assisting with safety investigations;
• Conducting audits or assisting with audits;
• Conducting risk assessments and root cause investigation;
• Assisting in the development and monitoring of corrective actions plans
• Conducting workplace inspection as required by the Safety Department;
• Remain knowledgeable in the scheduled flight operation with the ability to participate as directed by the Manager, Catering & Inflight Product

What You'll Bring

• High School diploma or equivalent related work experience;
• One (1) year of previous experience;
• Relevant airline experience considered an asset (e.g. passenger/ramp handling, catering, charter operations, flight attendant etc.);
• Must be fully proficient in MS Office (Excel, Word, Power Point);
• Previous experience with inventory distribution and control;
• Operational knowledge/understanding of cargo load control, aircraft limitations and ground handling services would be an asset;
• Adept at managing multiple priorities and deadlines in a fast paced, team-oriented environment with strong time management skills;
• Demonstrated interpersonal and communication skills for internal/external customers and contacts;
• Exceptional organizational, problem solving and analytical skills;
• Ability to work in a physical environment that will require frequent bending, pulling, pushing and lifting of catering equipment and/or commissary products;
• Ability to work independently with minimum supervision;
• Commitment to continuous improvement and display a high level of initiative, creativity and enthusiasm;
• Must be able to work irregular hours to meet demands of charter operations including weekends, holidays and on call, as required;
• Must be willing and able to travel as required;
• Bilingualism (English/French) considered an asset;
• NFSTP (National Food Safety Training Program) an asset, or ability to obtain certification;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Total Rewards & Employee Benefits

• Three weeks of paid vacation
• 112 hours of paid personal leave time
• Comprehensive health, dental, and life insurance coverage
• Short-term and long-term disability benefits
• Retirement Savings Plan and Employee Share Purchase Program
• Travel privileges with Canadian North and over 100 partner airlines
• Cargo shipping privileges
• Career growth and advancement opportunities within a respected Canadian airline

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email [e-mail] and we will work with you to meet your needs.