Technical Writer

Ultipro; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

VoltaGrid in Calgary, AB is seeking a Technical Writer to develop and maintain product literature, manuals, and engineering documentation. This role collaborates with product designers, customer care, and other teams to ensure information is accurate and user-friendly.

Responsibilities include creating manuals, standardizing styles, and translating complex technical information into practical guidance for customers and internal teams, while coordinating projects to meet deadlines.

Qualifications

• Proficiency in technical communication and clear documentation.
• Strong written and verbal communication skills.
• Ability to manage projects and meet deadlines.
• Experience with Adobe Creative Suite applications.

Responsibilities

• Create, update, and maintain customer product documentation.
• Collaborate with product designers and other departments to gather info.
• Establish writing standards and document structure across materials.
• Provide engineering documentation support to stakeholders.
• Coordinate documentation projects and priorities to deadlines.

Skills

Technical writing

Written communication

Verbal communication

Project coordination

Attention to detail

Independent work

Team collaboration

Education

High school diploma or equivalent

College or university program in related field

Tools

Adobe Creative Suite

Illustrator

InDesign

Photoshop

Acrobat Pro

MS Office

PDM systems familiarity

Job description

Position Title: Technical Writer
Location: Rosedale, BC or Grandbury, TX or Calgary, AB
FLSA Class: EXEMPT
Responsible to: Manager, Product Development

Position Summary

The Technical Writer is responsible for developing and maintaining product literature, technical manuals, and supporting engineering documentation. This position works closely with product designers, customer care representatives, and other departments to ensure technical information is accurate, clear, and easy to use.

This role supports product development and ongoing documentation needs by establishing consistent writing standards, improving work instructions, and translating technical information into practical guidance for customers and internal teams.

Essential Duties and Responsibilities

Create, update, and maintain customer product documentation, including operator’s manuals, maintenance manuals, serial number tracking documentation, and spare parts lists.

Collaborate with product designers, customer care representatives, and other departments to gather technical information and ensure documentation accuracy.

Work across departments to establish consistent documentation style, structure, and content.

Provide engineering documentation support to relevant stakeholders.

Apply technical writing standards and incorporate best practices and lessons learned into product documentation.

Manage and continuously improve work instructions and other forms of technical instruction.

Organize and present technical information using clear language and appropriate visual or graphic elements.

Coordinate documentation projects, resources, and priorities to meet established deadlines.

Follow safe work procedures and applicable workplace safety requirements.

Perform additional duties as assigned.

Qualifications

High school diploma or equivalent required.

Completion of a college or university program in a related field.

Proficiency in technical communication, with strong written and verbal communication skills.

Proficiency with Adobe Creative Suite applications, including Illustrator, InDesign, Photoshop, and Acrobat Pro.

Working knowledge of Microsoft Office applications.

Strong visual and graphic communication skills.

Strong interpersonal skills and the ability to work effectively across departments in a team environment.

Ability to manage projects, coordinate resources, and prioritize work to meet deadlines.

Strong attention to detail and commitment to producing accurate, consistent documentation.

Ability to work independently with a strong work ethic.

Preferred Qualifications

Familiarity with 3D software, including SolidWorks and Composer.

Familiarity with product data management (PDM) systems.

Experience using Syspro.

Training and Safety Requirements

Complete required company training covering work processes, quality processes, and respectful workplace practices.

Complete in-house occupational health and safety training.

Complete 5S, Lean 101, and WHMIS/HAZCOM training as required for the role.

Follow established procedures for workstation ergonomics, office equipment use, material handling, travel, and working alone.

Understand site emergency procedures and designated muster locations.

Provide approved footwear. The company will provide other personal protective equipment required for the position.

VoltaGrid is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment. #GC

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.