Field Service Technician - Level I

Lever, Inc.; Quebec; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

RPP retirement plan

Employee Assistance Program

Paid time off

Structured technical training

Remote work with travel

Inclusive work environment

Long-term technical career

Job summary

Lever, Inc. is seeking a Field Service Technician - Level I in Canada. The role focuses on installing, maintaining, calibrating, troubleshooting, and repairing precision metrology equipment, including CMMs.

You will train across mechanical, electrical, electronic, software, and computer-controlled systems, traveling to customer sites through Canada, with a preference for Quebec City. The position offers structured technical training, hands-on experience, and opportunities to progress to

Qualifications

• College diploma or university degree in electronics, electromechanical engineering technology, industrial mechanics, mechatronics, or related technical discipline.
• Experience with installing, maintaining, repairing, or troubleshooting industrial electronics or machinery is preferred.
• Experience with CMMs or precision metrology equipment is an asset.
• Strong mechanical, electrical, electronic, and computer aptitude with ability to learn quickly.
• Willingness to travel to customer locations across Canada, especially Quebec City area.

Responsibilities

• Complete required training to develop technical competencies and certifications.
• Install, maintain, calibrate, troubleshoot, and repair CMMs and related metrology equipment.
• Interpret technical drawings, wiring diagrams, manuals, and service documents.
• Support senior technicians with installations, service calls, and preventive maintenance.
• Progress toward independently completing service assignments.
• Diagnose basic issues and escalate complex problems as needed.
• Provide professional customer support and clearly communicate findings and status.
• Maintain service reports, work orders, and calibration records accurately.

Skills

English-French bilingual

Mechanical aptitude

Electrical/electronic

Troubleshooting

Reading drawings/manuals

Customer service

Time management

Documentation

Education

College diploma / University degree in electronics or mechatronics

Tools

Metrology equipment

Windows operating systems

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Service Technician - Level I based in Canada.

This is an entry-level field service opportunity focused on supporting the installation, maintenance, calibration, troubleshooting, and repair of precision metrology equipment.
You will develop specialized technical expertise through structured classroom, online, and hands-on training alongside experienced technicians.
The role combines mechanical, electrical, electronic, software, and computer-controlled systems in a customer-facing environment.
You will travel to customer locations across Canada, with a preference for candidates located in the Quebec City area.
Your work will directly contribute to equipment reliability, service quality, and customer satisfaction.
As your skills progress, you will take on increasingly independent service assignments and technical responsibilities.
The position is well suited to a technically curious, organized, customer-focused professional who enjoys continuous learning and hands-on problem solving.

Accountabilities

• Complete required classroom, online, and on-the-job training to develop the technical competencies and certifications needed for the role.

• Learn to install, maintain, calibrate, troubleshoot, and repair Coordinate Measuring Machines (CMMs) and related precision metrology equipment.

• Develop practical knowledge of mechanical, electrical, electronic, software, and computer-controlled systems, as well as the ability to interpret technical drawings, wiring diagrams, manuals, and service documentation.

• Support senior technicians with installations, service calls, preventive maintenance, calibrations, troubleshooting, and repairs.

• Perform assigned technical activities within the scope of training and supervision, progressing toward independently completing service assignments.

• Diagnose basic mechanical, electrical, electronic, software, and system-related issues, escalating complex problems to senior technicians or appropriate technical support teams.

• Inspect equipment, identify service requirements, and recommend appropriate follow-up actions using approved tools, diagnostic equipment, and procedures.

• Provide professional and responsive customer support, clearly communicating service findings, equipment status, completed work, and next steps.

• Build positive relationships with customers and internal stakeholders while managing expectations and helping coordinate the resolution of customer concerns.

• Complete service reports, work orders, calibration records, expense reports, and other documentation accurately and within established timelines.

• Maintain accurate records of equipment conditions, work performed, parts used, outstanding issues, and recommended follow-up actions.

• Manage assigned tools, diagnostic equipment, spare parts, and consumables, ensuring appropriate storage, security, maintenance, and inventory accuracy.

• Coordinate with service, deployment, receiving, and warehouse teams to support customer and operational requirements.

• Follow health and safety requirements, quality standards, security protocols, customer-site procedures, and applicable service policies.

• Maintain a clean and safe work environment, identify hazards, use required protective equipment, and operate company vehicles or material-handling equipment safely.

Requirements

• Fluency in both English and French, written and spoken.

• College diploma or university degree in electronics, electromechanical engineering technology, industrial mechanics, mechatronics, or a related technical discipline; equivalent technical training and practical experience may also be considered.

• Previous experience installing, maintaining, repairing, or troubleshooting industrial electronics, mechanical equipment, machinery, or computer-controlled systems is preferred.

• Experience with CMMs, precision measurement systems, or industrial metrology equipment is an asset.

• Previous customer service or field service experience is beneficial.

• Strong mechanical, electrical, electronic, and computer aptitude, with the ability to learn new technical concepts, equipment, software, and procedures quickly.

• Basic diagnostic, analytical, and troubleshooting capabilities, with the ability to identify problems and determine appropriate next steps.

• Working knowledge of Microsoft Windows operating systems.

• Ability to read and interpret technical manuals, diagrams, drawings, and written instructions.

• Strong verbal and written communication skills, including the ability to explain technical information clearly and professionally.

• Strong customer-service and relationship-building skills with a professional, dependable, and solutions-focused approach.

• Excellent organizational, planning, and time-management abilities, with the capacity to maintain accurate service and expense records.

• Ability to manage multiple assignments and changing priorities in a fast-paced field environment.

• Ability to work independently after completing required training while collaborating effectively with senior technicians and internal teams.

• Commitment to workplace safety, service quality, continuous learning, and professional development.

• Willingness and ability to travel to customer locations as required, with candidates in or near the Quebec City area preferred.

Benefits

• Medical, dental, and vision coverage.

• Retirement savings plan (RPP).

• Employee Assistance Program.

• Paid time off, including vacation, personal, and sick days.

• Structured technical training and on-the-job development.

• Opportunities to build specialized expertise in precision metrology and field service.

• Remote work arrangement, with customer-site travel as required.

• An accessible and inclusive work environment with accommodation support throughout the recruitment process.

• Opportunity to develop a long-term technical career in a global, technology-focused environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!