Technical Support Team Lead | Telematics

Teltonika; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

RRSP

3 weeks vacation

Sick days + Birthday off

Summer hours

Company events

Job summary

Teltonika in Toronto, Canada, is seeking a Technical Support Team Lead to manage a team of IoT Solutions Engineers, ensuring fast, high-quality customer issue resolution.

You will drive team development, resource planning, KPI monitoring, and cross‑functional collaboration with Sales and R&D while contributing to hiring and process improvements.

Qualifications

• Proven leadership of a technical support team.
• Experience with IoT or telematics products.
• Strong communication and problem-solving skills.

Responsibilities

• Provide guidance to the team on technical and procedural matters.
• Support professional development and competence growth.
• Prioritize and resolve incoming helpdesk tickets.
• Collaborate with Sales and R&D teams.
• Plan resources and participate in hiring.
• Monitor KPI and team performance.
• Balance workload and ensure quality output.
• Maintain high customer satisfaction.
• Create or improve processes and provide feedback.
• Work in an agile environment.

Skills

English (B2+)

Team leadership

Technical products experience

Agile methods

Problem solving

Analytical thinking

GitLab/Jira

Tools

GitLab

Jira

Job description

We are hiring aTechnical Support Team Leadto manage a team of IoT Solutions Engineers and guarantee fast, high-quality customer issue resolution. Success in this role requires technical know-how, leadership, and strong people skills.

Teltonika'stelematics business unitdevelops and produces easy-to-use GPS tracking devices for effective fleet management in logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.

In this role, you will:

• Provide guidance to the team on technical and procedural matters, ensuring smooth issue resolution.
• Support the professional development of team members and foster their competence growth.
• Prioritize, analyze, and assist in resolving incoming helpdesk tickets.
• Collaborate closely with the Sales department and the R&D team.
• Plan team resources and take part in the hiring process.
• Monitor team performance metrics and work to maintain or improve KPI results.
• Oversee and balance the team's workload.
• Ensure high-quality team output and a strong customer satisfaction index.
• Create, improve, or initiate new, existing processes.
• Provide continuous and constructive feedback to the team and other stakeholders.
• Work in an agile environment and contribute to effective agile practices.
  

What we expect of you:

• Proficiency in English (B2level or higher) as it will be your primary working language, other language is an advantage.
• Experience working with technical products.
• Organizational, results-oriented, and communication skills.
• Constructiveness, conscientiousness, and strong problem-solving skills.
• Strong analytical thinking and the ability to formulate proposals, insights, and solutions.
• Flexibility to adapt to changing technologies and processes.
• Management experience in customer service would be an advantage.
• Familiar with tools like GitLab or Jira.
  

What we offer:

• Work type: Hybrid (at least 3 days from office); Office location: 20 Dundas St W, Toronto, ON
• Career: opportunity to grow your career and shape finance processes and standards in a rapidly growing, innovative and global IoT organization
• Hands‑on involvement in complex, real‑world finance and accounting topics (go-to-market, margin optimization, international structures etc.)
• Benefits: company funded health insurance; RRSP; 3 weeks of Paid Vacation; 6 Sick days + day off on your Birthday; Summer working hours on June and July months; Company's Events
• Work Environment: professional, ambitious, and supportive team with a strong execution mindset; Flat hierarchy, fast decision-making, and real ownership over outcomes
  

Compensation: $85,000 - $110,000

*Artificial intelligence tools are not used at any stage of the hiring process for this role.

*This job posting is for an existing vacancy.