Technical Support Specialist - Networks

Placements24; Kimberley; On-site; CAD 47,000 - 77,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Retirement plan

Paid time off

Training & certifications

Job summary

Placements24 is seeking an experienced Technical Support Specialist focused on networks to join a leading telecommunications provider in Kimberley, Northern Cape. You will diagnose and resolve complex network issues, manage routers, switches, firewalls, and Wi‑Fi systems, and support internal and external stakeholders.

The role requires a Bachelor’s degree and at least five years of network support or engineering, with in-depth knowledge of TCP/IP, DNS, DHCP, BGP/OSPF, and Cisco/Juniper/HP

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Minimum of 5 years of network support, administration, or engineering.
• In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF).
• Hands-on experience with network hardware from major vendors (Cisco, Juniper, HP).
• Proficiency with network monitoring tools (SolarWinds, PRTG).
• Certifications such as CCNA, CCNP, CompTIA Network+ or Security+ are desirable.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities in Kimberley, Northern Cape.

Responsibilities

• Provide expert-level technical support for network infrastructure (routers, switches, firewalls, Wi‑Fi).
• Diagnose and resolve complex network connectivity, performance, and security issues.
• Monitor network performance and proactively identify problems.
• Configure, install, and maintain network hardware and software.
• Implement network security measures and ensure policy compliance.
• Respond to network incidents with timely resolutions.
• Collaborate with cross-functional teams to troubleshoot issues.
• Develop and maintain network documentation (diagrams, configurations, procedures).
• Assist in planning and implementing network upgrades and expansions.
• Provide technical guidance and mentorship to junior staff.
• Stay current with networking technologies and best practices.

Skills

Networking protocols

Analytical skills

Troubleshooting

Communication skills

Education

Bachelor's degree in CS/Network Engineering/IT

Tools

SolarWinds

PRTG

Cisco/Juniper/HP hardware

Job description

About the Role

Our client, a leading telecommunications provider, is actively seeking an experienced Technical Support Specialist with a specialization in networks to join their team in Kimberley, Northern Cape . This role is critical in ensuring the stability, performance, and security of our network infrastructure, as well as providing advanced technical support to internal and external stakeholders. You will diagnose and resolve complex network-related issues, manage network devices, and contribute to network design and optimization. The ideal candidate possesses a deep understanding of networking protocols, hardware, and software, along with strong analytical and problem-solving skills. This is an excellent opportunity to advance your career within a vital industry and contribute to maintaining seamless connectivity for our customers in Kimberley, Northern Cape . We are committed to providing a challenging and rewarding work environment that fosters innovation and professional growth.

Key Responsibilities

• Provide expert-level technical support for network infrastructure, including routers, switches, firewalls, and Wi-Fi systems.
• Diagnose and resolve complex network connectivity, performance, and security issues.
• Monitor network performance using various tools and proactively identify potential problems.
• Configure, install, and maintain network hardware and software components.
• Implement network security measures and ensure compliance with security policies.
• Respond to network-related incidents and emergencies, providing timely resolution.
• Collaborate with cross-functional teams to troubleshoot and resolve issues affecting network services.
• Develop and maintain network documentation, including diagrams, configurations, and procedures.
• Assist in the planning and implementation of network upgrades and expansions.
• Provide technical guidance and mentorship to junior support staff.
• Stay current with the latest networking technologies and industry best practices.

Requirements

• Bachelor's degree in Computer Science, Network Engineering, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in network support, administration, or engineering.
• In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF), WAN/LAN technologies, and network security principles.
• Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, HP).
• Proficiency with network monitoring tools (e.g., SolarWinds, PRTG).
• Relevant certifications such as CCNA, CCNP, CompTIA Network+ or Security+ are highly desirable.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills, with the ability to explain complex technical issues clearly.
• Ability to work effectively under pressure and manage multiple priorities in Kimberley, Northern Cape .
• Experience with virtualization and cloud networking is a plus.

Benefits

• Highly competitive salary package and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Generous paid time off and sick leave.
• Opportunities for advanced training and professional certifications.
• Company-provided tools and equipment.
• A dynamic and collaborative work environment.
• Career advancement opportunities within a leading telecommunications company.