Technical Support Specialist - Kimberley

Placements24; Kimberley; Hybrid; CAD 21,000 - 28,000; Part time

Benefits offered by this job

Flexible remote working arrangement

Contractor rate

Diverse IT projects

Support for Northern Cape clients

Potential for contract extension

Exposure to IT technologies

Remote collaboration with team

Professional development opportunities

Autonomy and challenge

Job summary

Placements24 is seeking a Technical Support Specialist for a remote contract role serving Kimberley and the Northern Cape. You will diagnose, resolve, and document IT issues, install and configure systems, and provide guidance to users from a remote setup.

The role emphasizes strong communication, problem-solving, and the ability to manage time independently in a flexible work environment while supporting a key client in a remote capacity.

Qualifications

• Proven experience as a Technical Support Specialist or in a similar IT support role.
• Knowledge of Windows and macOS, standard office apps, and hardware.
• Familiarity with TCP/IP, DNS, DHCP networking.
• Experience with remote support tools and ticketing systems.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently in a remote setting.
• Relevant IT certifications (e.g., CompTIA A+, Network+).
• Eligible to work as a contractor in South Africa.
• Proactive attitude and commitment to delivering excellent service.

Responsibilities

• Provide remote technical support to end-users via phone, email, and remote desktop tools.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Assist users with software installations, upgrades, and troubleshooting.
• Document all support requests, troubleshooting steps, and resolutions.
• Escalate complex issues to senior IT staff when necessary.
• Provide basic training to users on system functionality.
• Maintain an inventory of IT assets and software licenses.
• Contribute to the development of IT support documentation and knowledge base.
• Ensure compliance with IT policies and procedures.

Skills

Technical support

Windows OS

macOS

Office Suite

Hardware

Networking basics

Remote support tools

Ticketing systems

Communication skills

Analytical skills

Problem solving

Time management

Remote work

IT certifications

Customer service

Job description

About the Role

Our client, an innovative IT solutions provider, is seeking a motivated Technical Support Specialist for a contract position, based remotely and serving clients in Kimberley and the broader Northern Cape region. This role is crucial for providing timely and effective technical assistance to users, troubleshooting software and hardware issues, and ensuring seamless operation of IT systems. You will be working remotely, offering flexibility and the opportunity to manage your own schedule within project requirements. We are looking for individuals with strong technical aptitude, excellent problem-solving skills, and a customer-centric approach. This contract role is ideal for experienced professionals seeking to leverage their skills in a flexible work environment while supporting a key client in the Northern Cape . Your expertise will directly contribute to client satisfaction and operational efficiency.

Key Responsibilities

• Provide remote technical support to end-users via phone, email, and remote desktop tools.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Assist users with software installations, upgrades, and troubleshooting.
• Document all support requests, troubleshooting steps, and resolutions.
• Escalate complex issues to senior IT staff when necessary.
• Provide basic training to users on system functionality.
• Maintain an inventory of IT assets and software licenses.
• Contribute to the development of IT support documentation and knowledge base.
• Ensure compliance with IT policies and procedures.

Requirements

• Proven experience as a Technical Support Specialist or in a similar IT support role.
• Strong knowledge of operating systems (Windows, macOS), standard office applications, and common hardware.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with remote support tools and ticketing systems.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Must be eligible to work as a contractor in South Africa.
• Proactive attitude and a commitment to delivering excellent service.

Benefits

• Flexible remote working arrangement.
• Competitive contractor rate.
• Opportunity to work on diverse IT projects.
• Gain experience supporting clients in the Northern Cape .
• Potential for contract extension based on performance.
• Exposure to a wide range of IT technologies.
• Work with a reputable IT solutions provider.
• Collaborative environment with remote colleagues.
• Professional development opportunities.
• A role offering autonomy and challenge.