technical support specialist – information technology (IT)

Connexall; Golden Horseshoe; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the Golden Horseshoe area is seeking a Technical Support Specialist to provide IT support and customer service. The role involves troubleshooting, supervising a team, and maintaining systems in a fast-paced environment. Candidates must have a college education and a focus on client satisfaction. This is a full-time, permanent position with various benefits.

Benefits

Disability benefits

Paramedical services coverage

Life insurance

Registered Retirement Savings Plan (RRSP)

Free parking available

Team building opportunities

Qualifications

• Experience in IT support is an asset.

Responsibilities

• Provide business systems, network and Internet support to users.
• Report on the performance of computer systems and networks.
• Supervise other technical support workers.

Skills

Client focus

Time management

Team player

Initiative

Organized

Efficient interpersonal skills

Education

College / CEGEP

Tools

MS Office

MS Active Directory

Networking software

Security software

Database software

Job description

Technical Support Specialist – Information Technology (IT)

Posted on October 16, 2024 by Connexall

Location : North York, ON

Salary : $28.85 per hour / 37.5 hours per week

Terms of Employment : Permanent employment, Full time

Overview

Languages

Education

• College / CEGEP

Experience

Experience an asset

Work Setting

• Private company, corporation or industry

Responsibilities

• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Supervision

Computer and Technology Knowledge

• Information Technology Infrastructure Library (ITIL)
• JavaOS
• Networking software
• Networking hardware
• Intranet
• Internet
• Desktop applications
• File management software
• Security software
• Word processing software
• Presentation software
• Communication software
• Programming software
• Database software
• Programming languages
• Mac OS
• MS Active Directory
• Data analysis software
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• TCP / IP
• Wireless networks

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Ability to distinguish between colours
• Combination of sitting, standing, walking
• Standing for extended periods

Personal Suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Disability benefits
• Paramedical services coverage
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other Benefits

• Free parking available
• Team building opportunities

Who Can Apply to This Job?

Only apply to this job if :

• You are a Canadian citizen, a permanent or a temporary resident of Canada.
• You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised Until

2025-02-05

This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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Information Technology It Specialist • Golden Horseshoe, ON, Canada