Remote IT Support Specialist

Hereford ISD; Vancouver; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company expanding into Canada seeks a Remote IT Support Specialist to provide technical troubleshooting and system maintenance. The ideal candidate will support end-users, resolve IT issues, and ensure smooth operations of the remote infrastructure. Responsibilities include managing user accounts, ensuring data security, and collaborating with vendors. This role offers competitive hourly pay and benefits.

Benefits

Competitive hourly pay

Paid training and career development opportunities

Health and wellness benefits

Supportive and collaborative work environment

Qualifications

• Previous experience in IT support or system administration.
• Strong knowledge of Windows and macOS operating systems.

Responsibilities

• Provide technical support for employees, troubleshooting hardware and software issues.
• Manage user accounts, permissions, and access controls.

Skills

Problem-Solving

Communication

Tools

Windows

macOS

Cloud-Based Systems

Remote Access Tools

Job description

• As we expand into Canada, we are looking for skilled professionals to join our team remotely.

Job Description

We are seeking a Remote IT Support Specialist to assist with technical troubleshooting and system maintenance. The ideal candidate will provide end-user support, resolve IT-related issues, and ensure smooth operations of our remote infrastructure.

Responsibilities :

• Provide technical support for employees, troubleshooting hardware, software, and network issues.
• Assist with system setup, software installation, and updates.
• Manage user accounts, permissions, and access controls.
• Ensure data security and backup procedures are properly implemented.
• Support e-commerce platform functionality and resolve technical issues.
• Collaborate with vendors for IT equipment procurement and troubleshooting.
• Document IT processes, solutions, and best practices.
• Stay updated on emerging technologies to improve IT efficiency.

Requirements :

• Previous experience in IT support, helpdesk, or system administration.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with cloud-based systems, remote access tools, and cybersecurity best practices.
• Experience with network troubleshooting and hardware / software maintenance.
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills to assist non-technical users.
• Ability to work remotely with minimal supervision.

Benefits :

Competitive hourly pay ($34-$45 per hour)

Paid training and career development opportunities

Health and wellness benefits (for eligible employees)

Supportive and collaborative work environment

Create a job alert for this search