Technical Support Specialist I

Safe Software Inc; Surrey; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

As a Technical Support Specialist I at a leading company, you'll help users integrate and automate data using FME. Your role will involve responding to customer inquiries, creating educational materials, and collaborating with teams to enhance user experience. Join a diverse team committed to innovation and customer success in a flexible work environment.

Benefits

Flexible working hours

Learning & career development opportunities

Social responsibility initiatives

Health and wellness benefits

Paid time off for volunteering

Parental Leave Top-Up Program

Bi-annual profit sharing

Qualifications

• 1-2 years in a technical support or customer-facing role.
• Eager to learn and adapt to change.
• Comfortable presenting technical content.

Responsibilities

• Respond to customer inquiries and troubleshoot technical issues.
• Create training content, including tutorials and webinars.
• Participate in cross-functional efforts and product testing.

Skills

Clear and empathetic communication

Analytical problem-solving

Customer-focused

Collaborative

Experience with FME or other integration tools

Technical writing

Working with APIs

Familiarity with Windows/Linux environments

Education

Bachelor’s degree or equivalent in GIS, database management, data analytics

Job description

• Location: This opportunity has the ability to be remotely based within Canada (except for QC), or onsite/hybrid/remote in the Vancouver, BC Lower Mainland.
  
• Please note that employment is contingent upon the successful completion of reference checks and background checks.
• Application Period: June 13 – June 20 (Please note that only candidates selected for an interview will be contacted. We sincerely appreciate your interest in joining Safe Software).

Application Instructions:

• Please submit a resume and cover letter
• Please upload your application files in PDF format only.

Technical Support Specialist I, FME Flow

As a Technical Support Specialist I, you’ll be part of a team that helps users integrate, transform, and automate their data using Safe Software’s FME platform. You’ll respond to inquiries from customers, deliver clear and empathetic support, and create educational materials like webinars and tutorials.
You’ll also participate in cross-functional efforts, from product testing to knowledge-sharing across departments. If you enjoy problem-solving, continuous learning, and working with people and technology, this role could be a great fit.

About The Team

Our Customer Success team supports a global and diverse user base. We’re a collaborative, cross-functional group that values inclusion, innovation, and curiosity. We work together to empower customers through technical guidance and shared learning—supporting both our FME Form and FME Flow products.
You’ll be joining peers who are generous with their knowledge, proactive in their learning, and committed to delivering real value.

What You’ll Be Doing

As a Technical Support Specialist (Level 1), you will:

• Respond to customer inquiries and troubleshoot technical issues.
• Build proof-of-concept examples and showcase FME capabilities.
• Create training content, including tutorials, webinars, and knowledge base articles.
• Contribute to testing and providing feedback on new product features.
• Explore systems and technologies related to data integration and automation.
• Keep up to date with FME platform developments.

Qualifications, Skills, and Competencies

Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.

Required skills:

• 1–2 years in a technical support, consulting, or related customer-facing role.
• Bachelor’s degree, post-grad diploma, or equivalent experience in a relevant field (e.g., GIS, database management, data analytics, software systems).
• Clear and empathetic communication.
• Analytical and creative problem-solving abilities.
• Comfortable presenting technical content.
• Eager to learn and adapt to change.
• Works well independently and as part of a team.
• Curious, collaborative, and customer-focused.
• Experience with FME or other integration/ETL tools
• Familiarity with Windows and/or Linux environments
• Working with APIs, databases, or cloud-based platforms
• Technical writing or training experience
• Additional language skills

What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

• Meaningful Work: Make a profound impact across our business, workplace and data integration product.
• A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility: Become part of a team that finds meaningful ways to give back . Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
• Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
• Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
• Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
• Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
• Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
• Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
• An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

About Safe Software

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 200 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact [e-mail] .