Technical Support Specialist

Viewline Ventures; Toronto; Hybrid; CAD 28,000 - 41,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Gobravvo in the Greater Toronto Area is seeking a Technical Support Specialist for a contract role that blends troubleshooting with operations, in a hybrid setup requiring daily local travel.

You will follow structured processes, monitor systems, and perform in-person verification as needed, contributing to reliable workflows and auditable records.

Ideal candidates bring browser-based tool fluency, meticulous attention to detail, calm under pressure, and a customer-focused approach.

Qualifications

• Experience in technical support and troubleshooting.
• Ability to follow structured SOPs and maintain records.
• Strong attention to detail and process discipline.
• Willingness to travel locally in the Greater Toronto Area.

Responsibilities

• Follow structured procedures and checklists to ensure accuracy in workflows.
• Monitor system statuses and accounts to confirm proper operations.
• Troubleshoot routine technical issues; escalate complex problems as needed.
• Maintain precise, auditable records of actions and outcomes.
• Complete in-person verification or setup tasks as required.

Skills

Technical support

Troubleshooting

Detail oriented

Process-driven

Time management

Travel locally

Job description

The Technical Support Specialist role is a pivotal position for those who have a keen eye for detail and thrive in fast-paced, process-driven environments. This contract opportunity offers a blend of technical troubleshooting, operational workflow management, and hands-on support, making it ideal for candidates passionate about delivering high-quality technical assistance. Based in the Greater Toronto Area with a hybrid arrangement requiring daily local travel, this position integrates both remote and on-site responsibilities. As a Technical Support Specialist, you will contribute directly to a lean, dynamic startup that values precision, reliability, and collaborative problem-solving.

In this role, you will be instrumental in ensuring day-to-day operations continue smoothly. Your responsibilities will include following detailed procedures, monitoring system statuses, and resolving routine technical issues. You will also be called upon to handle occasional in-person verification and setup tasks, requiring flexibility and a proactive approach to logistical challenges. By maintaining accurate and auditable records, you help uphold the integrity and seamless operation of the company's systems and workflows.

The ideal Technical Support Specialist combines technical aptitude with a structured, reliable work style. Your ability to stay calm and focused under time constraints, your comfort with browser-based tools and online platforms, and your disciplined attention to process all position you for success in this environment. This is an excellent role for recent graduates, those entering the workforce, or individuals with a background in support, operations, or compliance-heavy settings. Experience in structured, SOP-driven organizations, or familiarity with balancing both technical and customer service functions, will serve you well in this capacity.

Joining this team means working alongside a group that values clarity, teamwork, and individual accountability. You will benefit from well-defined processes, strong peer support, and the opportunity to be part of a rapidly scaling organization in the alternative markets sector. The company offers a competitive hourly wage with added performance incentives and a flexible schedule that supports work-life balance while maintaining reliable, repeatable workflows. Your contributions as a Technical Support Specialist will be directly tied to the organization’s success and growth, making this a highly impactful and rewarding position.

Working in the Greater Toronto Area offers the advantage of access to a vibrant business community, a diverse talent pool, and a range of professional opportunities. As a Technical Support Specialist, you will have the chance to engage with a dynamic local market while building your skills in a supportive, innovative environment.

Technical Support Specialist - Summary

• Contract position combining technical troubleshooting and operational workflow management
• Hybrid role with daily local travel required in the Greater Toronto Area
• Ideal for detail-oriented, reliable, and process-driven candidates
• Opportunity to contribute directly to a fast-growing startup in specialized alternative markets

Duties & Responsibilities

• Follow structured procedures and detailed checklists to ensure accuracy and consistency in workflows
• Monitor system statuses, accounts, and balances to confirm proper execution of operations
• Troubleshoot routine technical problems, escalating complex issues as required
• Maintain precise and auditable records of all actions and outcomes
• Complete in-person verification or setup tasks in accordance with company requirements

Salary & Benefits

• Competitive hourly pay with performance incentives
• Flexible schedule supporting reliable and repeatable workflows
• Opportunity to be part of a core team in a rapidly growing organization
• Clear and well-defined processes with strong team support

Qualifications & Requirements

• Comfort with browser-based systems, online platforms, and basic technical troubleshooting
• Strong attention to detail and ability to notice and rectify discrepancies quickly
• Reliable, structured work habits with the ability to follow established processes
• Calm and focused demeanor under time-sensitive or high-pressure conditions
• Willingness and ability to travel locally for in-person tasks as needed

Ideal Candidate Snapshot

• Background in support, operations, or process-heavy environments (QA, compliance, lab work, customer operations)
• Familiarity with structured SOP-driven workplaces
• Comfortable balancing technical and client-facing responsibilities
• Achievement in competitive or strategy-based activities is a plus
• Open to new graduates and those new to the workforce

Other Relevant Information

Role offers a dynamic environment with opportunities for skill development and growth.

Located in the Greater Toronto Area, providing access to a strong professional community.

Supportive team culture focused on collaboration, accountability, and clear communication.