Technical Support Specialist

Hornetsecurity GmbH; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in Montreal is seeking a Technical Support Specialist to join their team. This full-time role involves diagnosing technical issues for corporate clients, ensuring excellent customer service, and collaborating with various teams. Ideal candidates will possess strong analytical and problem-solving skills, be fluent in English and French, and have experience with Windows Server and virtualization platforms. Join a dynamic team with attractive bonuses and reliable planning.

Benefits

Attractive Bonuses

Compensation Days

Qualifications

• Experience troubleshooting Windows Server issues.
• Fluent in English and French; additional languages are a plus.

Responsibilities

• Diagnose and resolve technical issues for corporate clients.
• Build personal customer relationships and ensure excellent customer experience.
• Collaborate with teams to provide comprehensive support.

Skills

Logical Skills

Analytical Skills

Problem-Solving Skills

Customer Etiquette

Networking Protocols

Quick Learner

Education

Network/System Administration Experience

Tools

Windows Server

Hyper-V

VMware

Microsoft VSS

Job description

Home » Technical Support Specialist – Canada

Intro

Fluent in EN and FR? Read further!

We are looking for a Technical Support Specialist to join our team in Montréal (Quebec, H4N 2M3). This is a full-time position (40 hours per week), with an immediate start date.

Your Job

• You will diagnose and resolve our corporate clients’ technical issues over the telephone, email, and online chat in areas such as system configurations, product functionality, and bugs/enhancements.
• You build personal customer relationships and focus on delivering an excellent customer experience.
• You escalate issues to our development team and coordinate resolutions until issues are resolved.
• You convey customer feedback to product development staff.
• You keep customers informed about how and when issues are resolved.
• You collaborate with other teams to provide comprehensive and high-quality support.
• You work in a 24/7 shift system with reliable planning, with attractive bonuses and compensation days depending on the shift.

Your Profile

• You have excellent logical, analytical, and problem-solving skills.
• You possess good customer etiquette and the ability to manage high-profile customers under pressure.
• You have experience troubleshooting Windows Server issues using built-in Windows applications such as Event Log Viewer, netstat, etc.
• You have a good understanding of basic networking protocols.
• You are fluent in English and French; additional languages are a plus.
• You are a quick learner and self-starter.
• You have knowledge/experience with Hyper-V and/or VMware virtualization platforms.
• You have previous experience in network/system administration.
• You have a deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).
• You have knowledge/experience with Microsoft VSS.