Technical Support Specialist

House of Commons of Canada Chambre des communes du Canada; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

The House of Commons is seeking a Technical Support Specialist to provide expert IT support in a call centre environment. The role involves troubleshooting issues for Members of Parliament and their staff, requiring strong technical skills and a commitment to client care. This position offers opportunities for career growth and development, along with a supportive work environment focused on high-profile clients.

Benefits

Training and development opportunities

Minimum of 4 weeks' vacation

Qualifications

• At least 3 years of troubleshooting and support experience with Microsoft Windows OS and Office Suite.
• Experience supporting Windows-based hardware and mobile devices.

Responsibilities

• Provide technical expertise and support for IT Service Desk requests.
• Work in a call centre environment to resolve issues for Members of Parliament.

Skills

Troubleshooting

Technical Support

Bilingual Proficiency

Education

Post-secondary education in Computer Science

Tools

Microsoft Windows OS

Microsoft Office Suite

VOIP

WAN-LAN networking

Job description

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

Job Description

The House of Commons' Parliamentary Precinct Operations is currently looking to create a pool of qualified candidates for the position of Technical Support Specialist.

Working in a call centre environment, you will be accountable for the provision of technical expertise regarding calls or requests to the IT Service Desk for support and resolution of issues encountered with House technologies by Members of Parliament and their staff on the Hill and in constituency offices, including House Officers, administrative staff, Library of Parliament employees, Parliamentary Translation employees, the Parliamentary Centre, and parliamentary partners. Responsibilities include telephone and email support, guidance, and online troubleshooting.

The 24/7 nature of work requires the incumbent to work on a rotational basis outside normal hours.

Top Reasons to Join the Client Care Team :

Support high-profile clients such as Members of Parliament, their staff, VIP clients, and the HoC Administration and Partners in a dynamic environment. Gain recognition and experience in a call centre setting focused on quick and efficient issue resolution. This environment will support your career growth in various directions.

• Training and development opportunities.
• Minimum of 4 weeks' vacation.

Qualifications

Education :

• Post-secondary education in Computer Science, Information Technology, or a related field, or an acceptable combination of education, training, and relevant experience.

Experiences :

• At least three (3) years of troubleshooting and support experience with Microsoft Windows OS (e.g., Windows 10) and Microsoft Office Suite (Office 365).
• At least two (2) years of experience supporting Windows-based hardware, software, and peripherals in an enterprise network environment.
• At least two (2) years of experience supporting mobile devices.
• Experience working in a call centre.

Assets :

• Experience with VOIP, Wi-Fi, WAN-LAN networking.
• Certifications such as CCNA, CNA, A+, MCSE, or ITIL.
• Experience dealing with high-profile clients and VIPs.
• Knowledge of the political environment.

Additional Information

We are committed to creating an inclusive workplace with accessible recruitment processes. If you require accommodations, accessible materials, or additional support, contact Recruitment and Selection Services.

This position requires bilingual proficiency at the CBC level, but consideration may be given to candidates with other profiles.

We encourage you to save a copy of this job notice. Qualified candidates may be considered for future roles.

Learn more at Ourcommons.ca and about our hiring process at Eligibility and Selection.