Technical Support Specialist

Infotek Consulting Inc.; Montreal; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company in Montreal is seeking a Bilingual Technical Support Specialist for on-site support. This entry-level role involves providing Level 1-2 support, including troubleshooting and hardware setup in a fast-paced environment. Ideal candidates will have strong communication skills and experience in personal IT support.

Qualifications

• Bilingual IT support professional with excellent communication skills.
• Experience in high-touch, in-person IT support environments.

Responsibilities

• Desk-side support for laptops, phones, and AV tech.
• Troubleshooting network, VPN, and printing issues.
• Employee onboarding/offboarding and hardware setup.

Skills

Communication

Soft Skills

Tools

Active Directory

ServiceNow

O365

Jabber

Job description

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IT Resource Manager | Human Resources Foundation | Technical recruiter | Recruiting Foundations

One of our clients in Montreal is looking for a Bilingual Technical Support Specialist.

Location: On-site 5 days/week at various office sites in Montreal.

Contract-to-Hire: 6-month contract with the possibility of full-time conversion.

We are seeking a bilingual IT support professional with excellent communication skills and a professional presence to join a fast-paced environment. This role involves Level 1–2 deskside support for business users and requires being fully on-site.

What we’re looking for:

Exceptional soft skills, communication, and presentation.

Experience in high-touch, in-person IT support environments.

Familiarity with laptops, mobile devices, AV/Zoom/Teams rooms, O365, and general IT troubleshooting.

Key Responsibilities:

• Employee onboarding/offboarding and hardware setup.
• Desk-side support for laptops, phones, AV tech, and video conferencing tools.
• Troubleshooting network, VPN, and printing issues.
• Use of tools such as Active Directory, ServiceNow, Bomgar, O365 Copilot, Jabber.
• Support both in-person and remote users, including hardware refreshes and break/fix work.
• Provide professional, business-facing support in a corporate office environment.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Administrative

Industries

• IT Services and IT Consulting

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