Technical Support Representative - Remote

Concentrix; Mississauga; Remoto; CAD 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

Paid time off

DailyPay available

Training and development programs

Flexible remote work

Descrizione del lavoro

Concentrix is seeking a remote Technical Support Representative to deliver expert customer experiences for top brands. Join a globally diverse team and grow within a Fortune 500 company known for a people-first culture. This role offers remote work across Canada, with comprehensive training and ongoing development.

Key responsibilities include diagnosing issues, guiding customers, and using remote tools, with opportunities for internal advancement and a range of benefits.

Competenze

• Must have 6+ months of call center tech support experience or 1 year of CS call center experience.
• Excellent communication and ability to multitask in a fast-paced environment.
• Quiet home office setup with a desktop or laptop for PC and internet testing.
• Experience with hardware, software, printers and connectivity issues.
• Able to rotate shifts as needed.

Mansioni

• Answer inbound calls from subscribers and provide expert technical support.
• Diagnose and resolve hardware, software, printer, and connectivity issues.
• Use remote support tools to troubleshoot customer devices securely.
• Provide clear, jargon-free explanations tailored to each customer's technical level.
• Log all interactions and resolutions in the case management system.
• Escalate complex issues appropriately while maintaining ownership of the customer experience.

Conoscenze

Technical support

Hardware issues

Software issues

Printer issues

Connectivity issues

Call center experience

Formazione

High school diploma or GED

Strumenti

Remote support tools

Case management system

PC testing

Descrizione del lavoro

Exigences Physiques et Cognitives

L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.

Join our award-winning “One Concentrix” team as a Technical Support Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you! As a remote Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game‑changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech‑powered innovation. And due to continued growth, we’re looking for more talented game‑changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Answer inbound calls from subscribers and provide expert technical support


• Diagnose and resolve hardware, software, printer, and connectivity issues


• Use remote support tools to troubleshoot customer devices securely


• Provide clear, jargon-free explanations tailored to each customer's technical level


• Accurately log all interactions and resolutions in the case management system


• Escalate complex issues appropriately while maintaining ownership of the customer experience

Your Qualifications

• Must have relevant technical support experience with hardware, software, printers and connectivity issues


• Must be 18 years of age or older


• Must have a high school diploma or GED


• A quiet, distraction-free environment to work from in your home


• A desktop or laptop to complete PC and internet testing


• At least 6 months experience as a Call Center Tech support agent ior at least 1 year of CS call center experience


• Excellent communication skills


• Proficiency in fast-paced multi-tasking


• Eagerness to learn new technologies


• Ability to effectively communicate, both written and verbally


• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner


• Able to rotate shifts, as needed

What’s In It For You

• The base salary for this position is $17.00-$20.00 (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.


• DailyPay enrollment option to access pay \"early,\" when you want it


• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more


• Health and wellness programs with trained partners to help promote a healthy you


• Mentorship programs that support your rewarding career journey


• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support


• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more


• A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

JOB AVAILABILITY

We will accepting applications for this position until Nov 10th, 2026. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise.

Physical And Cognitive Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE.

Exigences Physiques et Cognitives

L’employé doit régulièrement utiliser un ordinateur, un clavier, un téléphone ou un casque d’écoute, ainsi que d’autres équipements de bureau dans le cadre des fonctions essentielles de ce poste. Le travail est généralement de nature sédentaire.

Déclaration d'égalité des chances

Concentrix s'engage en faveur de l'égalité des chances en matière d'emploi et ne fait aucune discrimination fondée sur la race, l'ascendance, le lieu d'origine, la couleur, l'origine ethnique, la citoyenneté, la croyance, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'état civil ou familial, le handicap, ou toute autre catégorie protégée par la législation provinciale sur les droits de la personne.

Déclaration d'aménagement raisonnable

Concentrix accueille et encourage les candidatures des candidats en situation de handicap et s'engage à offrir un processus de recrutement inclusif. Si vous avez besoin d'un aménagement raisonnable pour participer à n'importe quelle étape du processus de candidature ou d'entrevue, veuillez nous en informer. Les demandes peuvent être faites en contactant [e-mail]. Toutes les informations seront traitées de manière confidentielle et utilisées uniquement pour faciliter votre participation au processus de recrutement.

Intelligence artificielle (IA)

Dans le cadre de notre processus de recrutement, nous pouvons utiliser des outils d'intelligence artificielle (IA) pour aider au tri et/ou à l'évaluation des candidats. Ces outils pourraient être utilisés pour évaluer les CV, les candidatures et d'autres documents soumis afin de nous aider à identifier les meilleurs candidats pour le poste.

Autorisation de travail

Seuls les candidats qualifiés légalement autorisés à travailler au Canada seront considérés. Actuellement, ce poste ne peut être exercé que dans les provinces/territoires suivants : AB, BC, MB, NB, NL, NS, ON, PE et SK.

Pour plus d'informations sur les provinces de travail disponibles et l'égalité des chances en matière d'emploi en tant que candidat, veuillez cliquer ICI.