Technical Support Representative (On-site)

Talkpush; Belleville; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

RRSP

Paid time off

Paid training days

Employee referral bonus

Job summary

Concentrix in Belleville, Ontario, is hiring a Tech Support Representative to deliver exceptional customer experiences and tech-based solutions for leading brands. You’ll join a diverse team, receive full training, and enjoy growth opportunities within a Fortune 500 company.

The role requires strong English communication, 1+ year of technical support, and flexible hours. The base salary is $22/hr, with incentives tied to performance.

Qualifications

• First-rate technical/customer focus, phone etiquette and work ethic.
• Strong ability to multi task is a must.
• Ability to work under pressure with calmness and composure.
• Strong problem-solving and troubleshooting skills using operational and diagnostic procedures.
• Case management experience is an asset.
• At least 1 year of experience providing technical support.
• Excellent written communication skills in English.

Responsibilities

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Handle inbound calls with Pro Support customers to solve software issues and hardware issues.
• Utilize resources to perform troubleshooting to resolve the problem or set up service to replace defective hardware.
• Provide top-tier customer service and ensure customers understand solutions and next steps.
• Meet efficiency targets and manage follow-up tasks while handling inbound calls most of the day.
• Deliver expert customer experiences with a smile.

Skills

Customer focus

Multi-tasking

Problem-solving

English communication

Technical support

Experience in tech support

Education

High school or University graduate

Job description

Join a world-class team in Belleville, ON, as a Tech Support Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Tech Support Representative position at Concentrix is the right place for you!

As a Tech Support Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Handle inbound calls with Pro Support customers to solve software issues (issues with applications, and operating systems) and hardware issues.
• Utilize your resources to perform the appropriate troubleshooting to either resolve the problem or set up a service to replace defective hardware.
• Provide top-tier customer service to customers ensuring they understand the solutions we’re working to provide, understand next steps, and feel that their issues have been cared for and that we truly value them as a customer
• Meet our efficiency targets in being able to complete these follow-up tasks in a reasonable amount of time to ensure you’re available to handle inbound calls for most of the day
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Tech Support Representative role include:

• First-rate technical/customer focus, phone etiquette and work ethic
• Strong ability to multi task is a must
• Ability to work under pressure with calmness and composure
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
• Case management experience is an asset
• At least 1 year of experience providing technical support
• Excellent written communication skills in English
• High school or University graduate
• Flexible schedule (7 days a week 7:00am-10:00pm EST)
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long‑term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary for this position is $22/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• Paid training (4 weeks of classroom training and 4 weeks of on the job training)and performance-based incentives (potential to earn $120 US based on performance and attendance)
• Lucrative employee referral bonus opportunities
• Hours of Operation 7 days per week 6am-10pm EST
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey

REIMAGINE THE BEST VERSION OF YOU!

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Cognitive Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail] . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered.