Technical Support II

Apex Systems; Toronto; On-site; CAD 52,000 - 70,000; Full time

Job summary

Everforth Apex seeks an experienced IT support professional to provide customer-first support for a fast-growing business group across multiple divisions. You will handle laptop support for Windows PCs, Macs, and mobile devices, delivering top-notch customer service and maintaining effective communication with leadership.

The role emphasizes remote administration and end-user support, with ongoing opportunities for professional development and cross-training, in a dynamic, collaborative

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of experience in remote administration and end user support.
• At least 3 years of experience with Windows 10 or newer operating systems.
• At least 3 years of experience with ticketing and IT service management (ITSM) tools.
• (Zendesk, HPSM, ServiceNow, etc).
• At least 1 year of experience with Google suite applications.
• At least 1 year of experience with macOS.

Responsibilities

• Provide support for a fast-growing group of team members in multiple divisions.
• Maintain a heavy focus on laptop support with an even mix of Windows PCs, Macs, and Mobile Devices.
• Provide top-notch customer focused support
• Maintain excellent written and verbal communication skills
• Engage in cross-train efforts amongst peers where applicable
• Contribute to site level operational readiness, process improvements
• Proactively communicate and manage expectations with leadership.
• Identify skill gaps and actively pursue professional development
• Collaborate frequently with site leads, acting as backup when delegated.
• Collaborate across platforms with immediate peers.
• Assist the Service Desk by actively taking/resolving intake calls
• Conduct technical educational sessions for groups of 5-10 people, virtually or in person.
• Identify process gaps and make recommendations for process improvements

Skills

Remote support

Windows 10+

macOS

ITSM tools

Google Workspace

Customer service

Education

High School Diploma or equivalent

Tools

Zendesk

ServiceNow

JAMF Casper Suite

SCCM

VMware

Job description

Job Description: Provide customer first support for a fast-growing business group of team members in multiple divisions where excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of Windows PCs, Macs, and Mobile Devices.

Job#: 3045777

Job Description:

Provide customer first support for a fast-growing business group of team members in multiple divisions where excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of Windows PCs, Macs, and Mobile Devices.

Responsibilities:

• Provide support for a fast-growing group of team members in multiple divisions
• Maintain a heavy focus on laptop support with an even mix of Windows PCs, Macs, and Mobile Devices.
• Provide top-notch customer focused support
• Maintain excellent written and verbal communication skills
• Engage in cross-train efforts amongst peers where applicable
• Contribute to site level operational readiness, process improvements
• Proactively communicate and manage expectations with leadership.
• Identify skill gaps and actively pursue professional development
• Collaborate frequently with site leads, acting as backup when delegated.
• Collaborate across platforms with immediate peers.
• Assist the Service Desk by actively taking/resolving intake calls
• Conduct technical educational sessions for groups of 5-10 people, virtually or in person.
• Identify process gaps and make recommendations for process improvements

Basic Qualifications:

• High School Diploma, GED, or equivalent certification.
• At least 3 years of experience in remote administration and end user support.
• At least 3 years of experience with Windows 10 or newer operating systems.
• At least 3 years of experience with ticketing and IT service management (ITSM) tools.

(Zendesk, HPSM, ServiceNow, etc).

• At least 1 year of experience with Google suite applications.
• At least 1 year of experience with macOS.

Preferred Qualifications:

• Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience.
• 1+ years of experience with Active Directory services integration.
• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
• Apple certification(s).
• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).
• ITIL Foundation, Lean Six Sigma, PDCA Methodology
• Familiarity with process tools
• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM.
• 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
• 1+ years of experience with Mac experience supporting 100+ end users
• 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited your website in search of employment opportunities or to apply for a position, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.