Cisco Engineer (CUCM/UCCE)

Apex Systems; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

401K

ESPP

Job summary

Everforth Apex is seeking a hands-on Cisco Voice and Contact Center Engineer to support a legacy CUCM/UCCE environment while transitioning to CX1. This contract role emphasizes operational support and ticket resolution with hybrid onsite work near Toronto data centers.

The 90-day initial contract may extend or convert for strong performers; involvement in CX1-related work is possible by year-end.

Qualifications

• Proven hands on experience with CUCM (Cisco Unified Communications Manager).
• Proven hands on experience with UCCE (Unified Contact Center Enterprise).
• Strong background in day-to-day support, ticket handling, and production maintenance.
• Experience in a legacy Cisco voice and contact center environment.

Responsibilities

• Provide day-to-day support and maintenance for a legacy Cisco environment (CUCM and UCCE).
• Handle and resolve support tickets to maintain stability and uptime.
• Support related contact center and telephony tools within the ecosystem.
• Troubleshoot voice, contact center, and dialer issues in a production environment.
• Partner with internal teams during the transition to the CX1 platform.
• Occasionally support data center needs onsite as required.

Skills

CUCM

UCCE

Ticketing

Production support

Tools

CAP

Verint

eFax

Alvaria

Noble dialer

CX1 exposure

Job description

Cisco Voice and Contact Center Engineer (CUCM / UCCE)

Location: Canada (candidate must reside in Canada due to data residency requirements). Toronto or Mississauga area strongly preferred for occasional data center access.

Work Model: Hybrid, approximately 3 days per week onsite / 24 hours per week.

Engagement Type: Contract with potential to extend. 90 day initial contract with the potential to expand into a 6-month contract or permanent role for strong performers, including future CX1 engineering work.

Role Overview

We are seeking a hands on Cisco Voice and Contact Center Engineer to support and maintain a legacy Cisco unified communications and contact center environment. This role is heavily focused on day to day operational support and ticket handling to keep the current environment stable during a transition to the CX1 platform, which is targeted for completion by year end. This is a support and maintenance role rather than a net new implementation role.

Key Responsibilities

• Provide day to day support and maintenance for a legacy Cisco environment, including CUCM (Cisco Unified Communications Manager) and UCCE (Unified Contact Center Enterprise)
• Handle and resolve support tickets to maintain environment stability and uptime
• Support related contact center and telephony tools within the ecosystem
• Troubleshoot voice, contact center, and dialer issues in a production environment
• Partner with internal teams to maintain continuity during the transition to the CX1 platform
• Occasionally support data center needs onsite as required

Required Skills and Experience

• Proven hands on experience with CUCM (Cisco Unified Communications Manager)
• Proven hands on experience with UCCE (Unified Contact Center Enterprise)
• Strong background in day to day support, ticket handling, and production environment maintenance
• Experience working in a legacy Cisco voice and contact center environment

Preferred / Nice to Have Experience

• Experience with a ticketing system (CAP or similar)
• Verint (workforce management solution)
• eFax / Right Fax (fax solution)
• Alvaria or Noble dialer systems (campaign management)
• Exposure to or interest in the CX1 platform, with potential to grow into CX1 engineering work

Additional Requirements

• Must reside in Canada due to data residency requirements
• Ability to work a hybrid schedule near Toronto or Mississauga
• Security screening required (level and timeline to be confirmed)

Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodations

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare Transparency in Coverage

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.