Technical Writer

Apex Systems; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

Apex Systems, a global IT services provider, has a 12-month contract for a Technical Writer to support a Big Five Bank client. The role focuses on translating complex technical content into clear messages for diverse audiences, using ServiceNow/Virtual Agent knowledge and collaborating with multiple stakeholders.

Remote across Canada, the position emphasizes strong writing and editing, storytelling, and the ability to simplify technical details while ensuring content remains current and aligned

Qualifications

• Typically, between 4 - 6 years of relevant experience and post-secondary degree in Communications, Public Relations, Journalism or a related field of study or an equivalent combination of education and experience.
• Strong writing and editing skills.
• Uses a straight-talk and story-telling approach for communications.
• Ability to take technical and complex information and distill it to key messages that make sense for the audience.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem-solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.
• Knowledge of SharePoint and Microsoft 365 technologies
• Familiarity with a variety of authoring tools

Responsibilities

• Works collaboratively with business/group and stakeholders to assess communications needs, recommend communications plans & solutions, secure necessary approvals, and create/deliver communication solutions that effectively support and address communications needs.
• Sources content and feedback, assesses information and translates thoughts into effective communications solutions.
• Delivers high quality communications solutions that target audiences can easily access, understand and action that are alignment with company standards.
• Recommends, develops and executes communication plans and solutions based on an understanding of the business strategy and stakeholder needs, and in alignment with an overarching communication strategy.
• Provides communications advice and guidance to assigned business/group, on communication principles/programs/approaches.
• Actively looks for opportunities for continuous improvement of communications processes and procedures and participates/leads communications continuous improvement initiatives.
• Addresses feedback by contacting commenter to get additional information, contacting SME, then updating the article.
• Maintain article rating of four stars or higher
• Retiring articles when no longer needed
• Identifies gaps in Virtual Agent and works to get them filled

Skills

Strong writing and editing skills

Distill technical information into key

Straight-talk and storytelling

Verbal & written communication

Collaboration & teamwork

Analytical and problem-solving

Influence and stakeholder management

Data-driven decision making

Education

Post-secondary degree in Communications, Public Relations, Journalism or related field

Tools

SharePoint

Microsoft 365

Authoring tools

Job description

Technical WriterApex Systems is a global IT services provider, and our staffing practice has an opening for a Technical Writer with strong corporate technical writing experience, ServiceNow/Virtual Agent knowledge and the ability to take technical and complex information and distill it into key messages that make sense for the audience to place at our client, a Big Five Bank.Client: Big Five Bank Terms: 12-month ContractLocation: Currently 100% Remote – Canada-wide

Team Focus

• Works to identify knowledge gaps, find appropriate subject matter experts, and rephrase their knowledge from technical terms to simplified language for all skill levels to understand. In addition, works to continually ensure knowledge articles are current and accurate.

Job Description

• Works collaboratively with business/group and stakeholders to assess communications needs, recommend communications plans & solutions, secure necessary approvals, and create/deliver communication solutions that effectively support and address communications needs. Sources content and feedback, assesses information and translates thoughts into effective communications solutions. Delivers high quality communications solutions that target audiences can easily access, understand and action that are alignment with company standards.
• Makes recommendations and /or assists in solving problems to ensure communication solutions are implemented.
• Participates in communication strategy development.
• Identifies and liaises with the stakeholders about opportunities for communications to other groups to increase communication effectiveness and alignment.
• Supports business/group change management activities from a communications perspective.
• Aids or may lead to planning, development and execution of events and conferences (as required)
• Reviews progress to plans and escalates complaints, issues and concerns.
• Recommends, develops and executes communication plans and solutions based on an understanding of the business strategy and stakeholder needs, and in alignment with an overarching communication strategy.
• Provides communications advice and guidance to assigned business/group, on communication principles/programs/approaches, on effective ways to communicate (e.g. message development, vehicle selection, etc.), and on implementation of solutions.
• Proactively collaborates with internal and external stakeholders to provide business context in the design, development and implementation of communication solutions.
• Reviews material to ensure it complies with relevant quality standards, including translation requirements.
• Recommend improvements, changes, additions or deletions of communication content and coordinates with partners to ensure content is up-to-date and relevant.
• Remains alert to new trends, tools (i.e. ServiceNow) and methods of communication, and makes recommendations on their application.
• Builds effective relationships with internal/external stakeholders and ensures alignment between stakeholders.
• Actively looks for opportunities for continuous improvement of communications processes and procedures and participates/leads communications continuous improvement initiatives.
• Addresses feedback by contacting commenter to get additional information, contacting SME, then updating the article.
• Maintain article rating of four stars or higher
• Retiring articles when no longer needed
• Identifies gaps in Virtual Agent and works to get them filled
• Reviews Virtual Agent conversations to identify knowledge gaps

Key Qualifications

• Typically, between 4 - 6 years of relevant experience and post-secondary degree in Communications, Public Relations, Journalism or a related field of study or an equivalent combination of education and experience.
• Strong writing and editing skills.
• Uses a straight-talk and story-telling approach for communications.
• Ability to take technical and complex information and distill it to key messages that make sense for the audience.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem-solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.
• Knowledge of SharePoint and Microsoft 365 technologies
• Familiarity with a variety of authoring tools

Interview Process: Interviews will take place in two rounds during the same week this month. This is a great opportunity to join a Big Five Bank and continue your career in the financial domain. Be a part of a great work environment with a very well-organized team and colleagues who will help you succeed. This is a position that impacts the bank enterprise wide with great opportunity for career growth within the bank.

EEO EmployerApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.