Technical Support Engineer

Luxoft; Toronto; On-site; CAD 55,000 - 85,000; Full time

Job summary

Luxoft is seeking a capable IT support professional in Toronto to join a fast‑growing institutional investment client. The role focuses on platform support, handling tickets across tiers, and ensuring timely resolution with strong collaboration across stakeholders.

You will apply Linux administration, Git/GitHub, and ITIL/ServiceNow processes to diagnose issues and deliver reliable service in a critical environment.

Qualifications

• Git (GitHub) proficiency required.
• Linux administration and troubleshooting skills.
• ITIL framework knowledge and incident/change management.

Responsibilities

• Technical support role for the platform and handling L1/L2 tickets.
• Escalate to L3 when needed and coordinate resolutions.
• Collaborate with stakeholders across teams to diagnose issues.
• Investigate tickets and provide detailed information for quick resolution.

Skills

Git (GitHub)

Linux administration

ITIL

Tools

ServiceNow

Job description

Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long‑term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed‑income instruments.

Client attracts and selects high‑calibre individuals from top‑tier institutions around the globe. Join our team and look forward to:

Diverse and inspiring colleagues and approachable leaders

Stimulating work in a fast‑paced, intellectually challenging environment

Accelerated exposure and responsibility

Global career development opportunities

Being motivated every day by important social purpose and unshakable principles

A deeply rooted culture of Integrity, Partnership and High Performance

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.

Responsibilities

Technical support role for the platform:

Deal with L1/L2 tickets

Escalate to L3 in case of a need

Collaborate with different stakeholders

Investigate and provide comprehensive details for quick resolution

Skills

Must have

Git (GitHub)

Linux administration and troubleshooting skills

ITIL

incident and change management (ServiceNow)