Application Support (intermediate)

Soho Square Solutions; Montreal (administrative region); Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading market data solutions provider in Montreal is looking for an Application Support professional to manage real-time Market Data platforms. This hybrid role requires experience with Solaris and Red Hat Linux systems, strong troubleshooting skills, and the ability to resolve critical production issues independently. You will collaborate closely with internal teams and third-party vendors to ensure optimal system performance and support. Candidates should have a background in the financial services industry, with excellent communication skills essential for engaging various stakeholders.

Qualifications

• Hands-on expertise with Solaris and Red Hat Linux operating systems.
• Advanced proficiency with Linux/Unix commands and system-level troubleshooting.
• Scripting knowledge, including shell scripting for operational automation.
• Experience supporting systems in the financial services industry.

Responsibilities

• Serve as the primary interface for all Market Data-related incidents.
• Own and manage real-time Market Data production issues.
• Provide hands-on Level 2 application support.
• Perform in-depth troubleshooting and root cause analysis.
• Support and monitor Market Data feeds, platforms, and services.

Skills

Solaris and Red Hat Linux expertise

Linux/Unix commands proficiency

Scripting knowledge

Troubleshooting and analytical skills

Financial services experience

Networking fundamentals proficiency

Communication skills

Tools

FIX Protocol

Python programming

Job description

Job Title: Application Support – Market Data (intermediate)

Location:Montreal, QC

• Day 1 onsite onboarding required
• Hybrid work model: 3 days per week in-office
• Rotational shifts and occasional on-call support required

About the Team – Quality Assurance & Production Management (QAPM)

Quality Assurance & Production Management (QAPM) is a specialized division responsible for delivering Quality Assurance and Production Management services across enterprise technology platforms. The team partners closely with development, infrastructure, and business stakeholders to ensure stable, secure, and high-performing production environments.

QAPM’s mission is to deliver a first-class technology platform by:

• Maintaining resilient and scalable production systems
• Enforcing strong operational controls and risk management practices
• Supporting the evolution of technology platforms and tooling
• Driving continuous improvement across QA and Production Management disciplines

Role Overview

This role supports Real-time Market Data platforms and acts as a key support and escalation point for end users, internal technology teams, and third-party vendors.

The position is primarily a Level 2 hands-on support role, requiring strong technical expertise, ownership of issues end-to-end, and the ability to resolve incidents independently with minimal escalation to Level 3 (Engineering/Development).

Candidates should have experience supporting mission-critical systems, ideally within the financial services industry, and demonstrate strong troubleshooting, communication, and operational discipline.

Key Responsibilities

• Serve as the primary interface for all Market Data-related incidents, service requests, and escalations
• Own and manage real-time Market Data production issues, ensuring timely resolution and proactive communication
• Provide hands-on Level 2 application support, independently resolving issues where possible
• Perform in-depth troubleshooting and root cause analysis across application, OS, and network layers
• Support and monitor Market Data feeds, platforms, and services in a production environment
• Work closely with internal technology teams to ensure issues are resolved in an efficient and coordinated manner
• Act as the technical point of contact for third-party vendors providing Market Data products and services
• Manage the operational support queue, ensuring adherence to Service Level Agreements (SLAs)
• Participate in rotational shifts and on-call support, as required
• Contribute to improving operational resilience by developing and maintaining best practices and procedures
• Create and maintain technical documentation and run-books to support ongoing operations and onboarding
• Collaborate within a team-based environment focused on service quality and continuous improvement

Qualifications & Requirements

Mandatory Skills & Experience

• Hands-on expertise with Solaris and Red Hat Linux operating systems
• Advanced proficiency with Linux/Unix commands and system-level troubleshooting
• Scripting knowledge (Must Have), including shell scripting for operational automation
• Solid troubleshooting and analytical skills within production environments
• Experience supporting systems in the financial services industry
• Strong understanding of networking fundamentals, including:
• TCP/IP protocols
• Network connectivity, diagnostics, and issue resolution
• Working knowledge or experience with FIX Protocol
• Excellent communication skills, capable of engaging with both technical teams and business users

Nice-to-Have / Preferred Skills

• Python programming knowledge (plus)
• Exposure to Market Data platforms or real-time / low-latency systems
• Experience working in high-availability, mission-critical environments
• Strong sense of ownership and accountability
• Ability to perform under pressure in time-sensitive production scenarios
• Effective multitasking and prioritization skills
• Team-oriented mindset with a commitment to operational excellence