Technical Support Analyst

Thames Valley District School Board; London; On-site; CAD 56,000 - 58,000; Full time

Job summary

Thames Valley District School Board in London, Ontario is seeking a Technical Support Analyst to deliver remote and on-site help desk support, install, configure, and troubleshoot hardware and software for students and staff. The role requires a two-year post-secondary program in computer technologies and experience with Windows, MacOS, Chrome OS, Microsoft 365, SCCM and Active Directory.

Travel to multiple locations with board equipment is expected. A background check is required.

Qualifications

• Two-year post-secondary program in computer technologies or equivalent.
• Expertise in Windows, Mac OS, iOS, and Chrome OS; proficient with Microsoft Office Suite and web browsers.
• Knowledge of SCCM, PowerShell, SharePoint, BitLocker, G-Suite Admin or other MDM, and Active Directory is an asset.
• Must have reliable transportation to travel to multiple locations.

Responsibilities

• Provide remote and on-site technical support via the Help Desk.
• Install, configure, monitor, troubleshoot software and hardware.
• Assist with board equipment and diagnostic tools at multiple locations.
• Promote positive relationships with all users and stakeholders.

Skills

Windows OS

MacOS

Chrome OS

Office Suite

Anti-virus

Education

Two-year post-secondary program in computer technologies

Tools

SCCM

PowerShell

SharePoint

BitLocker

G-Suite Admin

MDM

Active Directory

Job description

Technical Support Analyst

Location: London, Elgin, Middlesex and Oxford Counties

The Thames Valley District School Board (TVDSB) is the fourth largest school board in Ontario and a major employer in one of Canada’s fastest growing regions. Our inclusive and diverse board serves 84,000 students and employs nearly 14,000 staff across the City of London, Elgin, Middlesex and Oxford Counties, Chippewas of the Thames First Nation, Munsee-Delaware Nation and Oneida Nation of the Thames. We offer competitive benefits including a pension program and comprehensive mental health and well-being support. Best of all, every role at TVDSB directly supports the success of children and families in YOUR community. Join TVDSB to build each student's tomorrow, every day!

TECHNICAL SUPPORT ANALYST

Working in a team atmosphere, and reporting to the Group Leader, the Technical Support Analyst will utilize the Help Desk system in providing remote and on-site technical support while promoting as well as maintaining positive working relationships with all users. The Technical Support Analyst will install, configure, monitor, support, troubleshoot and provide information and advice on technology software, hardware, peripherals and other technology areas, as required. The Technical Support Analyst will be required to travel to a variety of locations with diagnostic tools and Board equipment.

QUALIFICATIONS: The successful candidate will be a graduate of a recognized two year post-secondary program in computer technologies or equivalent. Expertise is required in contemporary and legacy versions of Operating Systems including Microsoft Windows, Apple Mac OS, iOS, and Chrome OS as well as software applications such as Microsoft Office Suite, various web browsers and anti-virus programs. Working experience and knowledge with Microsoft SCCM, PowerShell, SharePoint, BitLocker, G-Suite Management or other Mobile Device Management Console and Microsoft Active Directory will be considered an asset. Access to reliable transportation is required as the Technical Support Analyst will need to travel to a variety of locations with diagnostic tools and Board Equipment. The successful candidate must be able to understand and respond to the needs of diverse school communities.

Proof of these qualifications must be attached to the application.

EXPERIENCE: The successful candidate will have minimum two years work related experience diagnosing problems, supporting computers, users, and computer networks.

STARTING RATE OF PAY: $31.10 per hour
HOURS OF WORK: 7 hours per day, 35 hours per week between 0800 - 1600 with a maximum 1-hour unpaid lunch

APPLICATION DEADLINE: September 02, 2026

The recruitment process requires a criminal background check for work with vulnerable persons, medical screening tests and skills assessment. In accordance with regulations, the criminal record background check will be an ongoing requirement TVDSB employees every five years of their employment.

If you were educated outside of Canada, you must have your certificates and/or diplomas or degrees assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job. The Alliance of Credential Evaluation Services of Canada is a membership organization that offers fair and credible academic credential assessment services in Canada. (NOTE: This is different from translating credentials into English).

The Thames Valley District School Board is committed to equity and inclusion in the recruitment of qualified staff who reflect and support the diverse perspectives, experiences and needs of students and school communities. The Thames Valley District School Board seeks to ensure that all recruiting processes are non-discriminatory and barrier-free and will provide accommodations to applicants in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Please inform the Human Resources team member indicated below of the nature of any accommodation(s) that you require.

Please note that it is the responsibility of the applicant to ensure that the application is received by Human Resource Services on or before the deadline date. This posting is for a permanent existing vacancy.

Thames Valley does not utilize any assistive technology in the recruitment and selection process.

We thank all applicants, however, only those selected for an interview will be contacted.