Technical Support Analyst (Temporary – up to 9 months)

Thames Valley District School Board; London; On-site; CAD 66,279,000 - 89,672,000; Full time

Benefits offered by this job

Pension program

Mental health & well-being support

Competitive benefits

Job summary

Thames Valley District School Board in London, Ontario is seeking a Technical Support Analyst (temporary – up to 9 months). The role provides remote and on-site support, troubleshooting hardware, software and peripherals across schools and offices.

The successful candidate will have a two-year post-secondary credential in computer technologies and experience with SCCM, PowerShell, SharePoint, AD, and mobile device management; travel is required.

Qualifications

• Two-year post-secondary program in computer technologies.
• Experience with Windows, Mac OS, iOS and Chrome OS.
• Working knowledge of SCCM, PowerShell, SharePoint, BitLocker, and Active Directory.
• Access to reliable transportation for travel to multiple sites.
• Minimum two years’ work experience diagnosing problems and supporting computers/users.

Responsibilities

• Provide remote and on-site technical support using the Help Desk system.
• Install, configure, monitor, troubleshoot and advise on hardware, software and peripherals.
• Travel to a variety of locations with diagnostic tools and Board equipment.
• Maintain positive working relationships with users and IT peers.
• Respond to diverse school community needs and requests.

Skills

Windows

Mac OS

iOS

Chrome OS

Office Suite

Help desk support

Customer service

Networking basics

Education

Two-year post-secondary program in computer technologies

Tools

SCCM

PowerShell

SharePoint

BitLocker

Active Directory

G-Suite Management

Job description

Technical Support Analyst (Temporary – up to 9 months)

Location: London, Elgin, Middlesex and Oxford Counties

The Thames Valley District School Board (TVDSB) is the fourth largest school board in Ontario and a major employer in one of Canada’s fastest growing regions. Our inclusive and diverse board serves 84,000 students and employs nearly 14,000 staff across the City of London, Elgin, Middlesex and Oxford Counties, Chippewas of the Thames First Nation, Munsee-Delaware Nation and Oneida Nation of the Thames. We offer competitive benefits including a pension program and comprehensive mental health and well-being support. Best of all, every role at TVDSB directly supports the success of children and families in YOUR community. Join TVDSB to build each student's tomorrow, every day!

Working in a team atmosphere, and reporting to the Group Leader, the Technical Support Analyst will utilize the Help Desk system in providing remote and on-site technical support while promoting as well as maintaining positive working relationships with the users. The Technical Support Analyst will install, configure, monitor, support, troubleshoot and provide information and advice on technology software, hardware, peripherals and other technology areas, as required. The Technical Support Analyst will be required to travel to a variety of locations with diagnostic tools and Board equipment.

The successful candidate will be a graduate of a recognized two-year post-secondary program in computer technologies or equivalent. Expertise is required in contemporary and legacy versions of Operating Systems including Microsoft Windows, Apple Mac OS, iOS, and Chrome OS as well as software applications such as Microsoft Office Suite, various web browsers and anti-virus programs. Working experience and knowledge with Microsoft SCCM, PowerShell, SharePoint, BitLocker, G-Suite Management or other Mobile Device Management Console and Microsoft Active Directory will be considered an asset. Access to reliable transportation is required as the Technical Support Analyst will need to travel to a variety of locations with diagnostic tools and Board Equipment. The successful candidate must be able to understand and respond to the needs of diverse school communities.

The successful candidate will have minimum two years work related experience diagnosing problems, supporting computers, users, and computer networks.

Proof of these qualifications must be attached to the application.

RATE OF PAY: $31.10 per hour

HOURS: 7 hours per day, 35 hours per week between 0800 - 1600 with a maximum 1 hour unpaid lunch

APPLICATION DEADLINE: September 02, 2026

The recruitment process requires a criminal background check for work with vulnerable persons and a pre-employment medical screening test. In accordance with regulations, the criminal record background check will be an ongoing requirement TVDSB employees every five years of their employment.

Please note that it is the responsibility of the applicant to ensure that the application is received by Human Resource Services on or before the deadline date. This position exists to provide casual replacement coverage for an existing role within the organization and is subject to the availability of work, in accordance with operational needs.

Thames Valley does not utilize any assistive technology in the recruitment and selection process.

If you were educated outside of Canada, you must have your certificates and/or diplomas or degrees assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job. The Alliance of Credential Evaluation Services of Canada is a membership organization that offers fair and credible academic credential assessment services in Canada. (NOTE: This is different from translating credentials into English).

The Thames Valley District School Board is committed to equity and inclusion in the recruitment of qualified staff who reflect and support the diverse perspectives, experiences and needs of students and school communities. The Thames Valley District School Board seeks to ensure that all recruiting processes are non-discriminatory and barrier-free and will provide accommodations to applicants in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Please inform the Human Resources team member indicated below of the nature of any accommodation(s) that you require.

Please note that it is the responsibility of the applicant to ensure that the application is received by Human Resource Services on or before the deadline date.

We thank all applicants, however, only those selected for an interview will be contacted.

D. MacDonald, Staffing Specialist, Support Staff, Human Resources