technical support agent

NORTHUMBERLAND COLLEGE; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading educational institution in Ontario seeks a Technical Support Analyst to oversee and improve computer systems and user support. The role involves supervising staff, providing training, and ensuring efficient operation of IT resources in a fast-paced environment.

Qualifications

• 2 to 3 years of experience in technical support.

Responsibilities

• Report on performance of computer systems and networks.
• Provide advice and training to users.
• Supervise other technical support workers.

Skills

Interpersonal Skills

Initiative

Judgement

Organized

Team Player

Job description

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Supervision

• 1 to 2 people

Computer and technology knowledge

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Handling heavy loads
• Physically demanding
• Combination of sitting, standing, walking

Personal suitability

• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player

Experience

• 2 years to less than 3 years

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