Technical Support Specialist, Remote Vancouver, Toronto or QC

Securitas Technology Canada; Port Coquitlam; Remote; CAD 68,000 - 72,000; Full time

Job summary

A leading technology company is seeking a Technical Support Specialist to provide customer support and technical service for CCTV systems. The role requires excellent troubleshooting skills, customer service expertise, and the ability to work in a remote team environment. Candidates should possess recognized certifications and a strong knowledge of technical integrations.

Benefits

Flexible Work Arrangements

Full Benefits as of Day 1

Retirement Plans as of Day 1

Short Term and Long Term Disability

Paid vacation and holidays

Educational Assistance

Company Training Program

Exceptional growth opportunities

Qualifications

• Excellent verbal and written communications skills.
• Ability to work independently and in a remote team environment.
• Good working knowledge of LAN/WAN technology and troubleshooting CCTV systems.

Responsibilities

• Provide technical support for CCTV systems via phone and remote access.
• Log and document work history on all tickets accurately.
• Participate in 24x7 on-call support and problem resolution.

Skills

Troubleshooting

Problem-solving

Customer service

Communication

Education

Industry recognized certifications

Job description

Technical Support Specialist, Remote Vancouver, Toronto or QC

Join to apply for the Technical Support Specialist, Remote Vancouver, Toronto or QC role at Securitas Technology Canada

Technical Support Specialist, Remote Vancouver, Toronto or QC

Join to apply for the Technical Support Specialist, Remote Vancouver, Toronto or QC role at Securitas Technology Canada

Get AI-powered advice on this job and more exclusive features.

Technical Support Representative - Remote Vancouver or Toronto or Quebec

CAMACC Systems is part of Securitas Technology’s Canadian division. We are an advanced technology company that builds and installs custom video surveillance gear, including cameras and storage hardware, as well as the world’s best software to integrate and drive the entire system. We use technology to get a clear picture of the world to improve safety, security, and operational efficiency across many sectors.

Summary

Under the supervision of the AMS “Advanced Managed Services” Canada Technical Support Manager, the Technical Support Rep. will be responsible for providing clients and personnel with technical service as well as superior after-sales service/support in the areas of commercial CCTV systems. Additionally, the candidate will perform preventative maintenance, emergency support, troubleshooting and repairs, as well as end-user assistance regarding the proper utilization of these systems.

Responsibilities

• Provide excellent customer service and technical support for CCTV systems and access control via phone, email, & various remote access technologies.
• Accurately log and document work history on all tickets.
• Pro-actively communicate with customers on the progress of open-ticket issues.
• Pro-actively communicate with service and other departments to ensure customer issues are fully resolved as fast as possible.
• Acquire an active and accurate knowledge of all products and services.
• Effectively manage problems through all phases – analysis, resolution, trouble shooting, & root cause analysis.
• Participate in the 24x7 on-call support of the service environment.
• Other duties as assigned by management.
  
  

Requirements

• Able to provide excellent end-user support through a variety of methods including: desk-side, remote support, telephone, and email.
• Able to work independently - must be self-motivated and demonstrate initiative.
• Excellent troubleshooting and problem-solving abilities.
• Excellent verbal and written communications skills.
• Able to multitask and prioritize workload.
• Able to integrate and work efficiently in a remote team environment.
• Able to interact well with others and possess a clear understanding of customer service and support.
• Demonstrated expertise with technical integration of client/server applications on the desktop
• Good working knowledge of LAN\WAN technology – experience with TCP/IP.
• Capable of working extended hours as required - including off-hours, on-call, and weekends.
• Strong familiarity with Windows OS versions - Windows 7, Windows 10, Windows 11.
• Experience with troubleshooting CCTV and access control systems using remote access technologies.
• Industry recognized certifications related to computer hardware, and networking, security.
• 3xLogic, Genetec, Lenel, Salient or Verint certifications a plus.
  
  

Benefits

• Flexible Work Arrangements
• Full Benefits as of Day 1
• Retirement Plans as of Day 1
• Short Term and Long Term Disability
• Paid vacation, holiday
• Educational Assistance
• Company Training Program
• Exceptional growth opportunities
  
  

Securitas Technology is an equal opportunity employer and is committed to equity in employment and foster a barrier free environment. If accommodation is required at any point in the recruitment process, please contact a member of the Recruitment team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Security and Investigations

Referrals increase your chances of interviewing at Securitas Technology Canada by 2x

Get notified about new Technical Support Specialist jobs in Port Coquitlam, British Columbia, Canada.

Richmond, British Columbia, Canada CA$68,000.00-CA$72,000.00 4 days ago

Burnaby, British Columbia, Canada 3 days ago

Tech Support Professional - BC, Lower Mainland

Surrey, British Columbia, Canada 10 months ago

Burnaby, British Columbia, Canada 1 day ago

Richmond, British Columbia, Canada 1 month ago

Support Specialist I Service Desk (Remote)

Burnaby, British Columbia, Canada 5 hours ago

IT Helpdesk Support Specialist (On-site)

Burnaby, British Columbia, Canada 1 day ago

IT Analyst - Executive Support Specialist

Surrey, British Columbia, Canada 6 hours ago

Support Analyst, End User Support (EUS) - (8-month contract)

Burnaby, British Columbia, Canada 2 days ago

Richmond, British Columbia, Canada 15 hours ago

Burnaby, British Columbia, Canada 1 week ago

Technical Support Specialist II – FME Flow

Surrey, British Columbia, Canada 1 week ago

Burnaby, British Columbia, Canada CA$90,000.00-CA$105,000.00 3 weeks ago

Support Analyst, End User Support (EUS) - (8-month contract)

Support Analyst, End User Support (EUS) - (8-month contract)

Langley, British Columbia, Canada 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.