technical support agent

Dominion Lending Centres Inc.; Port Coquitlam; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading company in financial services is seeking a Technical Support Analyst. The successful candidate will assist users with technical difficulties, supervise support staff, and provide systems and network support in a hybrid work environment. Candidates should possess relevant IT certifications and have experience in technical support or call center roles.

Benefits

Disability benefits

Paramedical services coverage

Parking available

Qualifications

• 1 to 2 years of experience in a similar role.
• Experience working in a call center environment is preferred.
• Ability to perform troubleshooting and user training effectively.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Supervise other technical support workers.
• Set up equipment for employee use and perform backups.

Skills

Client focus

Time management

Organized

Judgement

Team player

Education

Microsoft certified IT professional (MCITP)

Network+ Certification

A+ Certification

Tools

MS Office

Networking software

MS Windows

SharePoint

Job description

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Supervision

Certificates, licences, memberships, and courses

• Microsoft certified IT professional (MCITP)
• Network+ Certification
• A+ Certification

Computer and technology knowledge

• Networking software
• Networking hardware
• Internet
• Mac OS
• MS Office
• MS Windows
• SharePoint
• Spreadsheet

Type of experience

• Call centre

Security and safety

• Criminal record check

Transportation / travel information

• Own transportation
• Own vehicle
• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Experience

• 1 year to less than 2 years

Workplace information

• Hybrid
• Disability benefits
• Paramedical services coverage

Other benefits

• Parking available

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